Topic:"Customer Service" in M12942

DOCUMENT 2 — DRO Initial Reply From: [email protected] Sent: June 23, 2026 10:22 AM To: Customer Relations Subject: 22 June email to the DRO from Kevin Lapage re Formal Billing Dispute-Account - Cyberattack Estimated Billing D...

AI summary This email from the Dispute Resolution Officer (DRO) outlines the process for resolving a billing dispute between a customer and Nova Scotia Power. The DRO clarifies their role in investigating the application of Board-approved regulations and emphasizes that their decisions are binding on Nova Scotia Power but not on the customer, who may appeal to the Board.

NS POWER PAYMENT HISTORY — KEVIN SCOTT LEPAG Date Amount Period Cumulative Paid AC Unit Status Spring/Summer 2025 NON-FUNCTIONAL — not in use all season Expected Usage Impact Should be LOWER than prior years Actual Usage Apr 2025 6,929 kWh...

AI summary The document outlines NS Power's payment history for Kevin Scott Lepag, highlighting discrepancies in energy usage and billing. Actual usage has increased significantly compared to prior years, and the customer is requesting an audit, recalculation of bills, and confirmation of no late fees during the dispute. A class action lawsuit is also mentioned, citing overbilling and a data breach.

is subsequently confirmed to be accurate, the customer is responsible for the fee. If the meter is found to be outside the allowable limits, the $55.00 fee will be credited to the customer's account. NS Power's role is to deliver electrici...

AI summary The document outlines NS Power's responsibility in delivering electricity and clarifies that customer energy usage is influenced by factors beyond their control. It also mentions the handling of meter accuracy fees and confidentiality of enclosed information. The correspondence is addressed to Mr. Lepage and involves a DRO appeal.

REDACTED Lepage DRO Appeal Attachment 4 Page 1 of 1 REDACTED (CONFIDENTIAL INFORMATION REMOVED) PO Box 910 ● Halifax, Nova Scotia ● Canada ● B3J 2W5 July 16, 2026 Kevin Scott Lepage Dear Kevin: Re: NS Power Account No. Meter No. 2047502 We...

AI summary Nova Scotia Power confirmed that a customer's meter operates within prescribed accuracy limits after a test conducted in an accredited facility. The customer is informed of the option to request a further test by Measurement Canada at a cost of $55, with a potential credit if inaccuracies are found. Customer support is offered for further discussion or assistance with energy usage.

July 16, 2026 Kevin Scott Lepage Dear Kevin: Re: NS Power Account No. Meter No. 2047502 We are writing to confirm the results of the recently requested meter test. This test was conducted following your inquiry regarding electrical usage a...

AI summary Nova Scotia Power informed Kevin Scott Lepage that a meter test confirmed the meter operates within prescribed accuracy limits. The letter also outlines the option to request a further test by Measurement Canada within six months at a cost of $55.00, with a potential credit if the meter is found inaccurate.