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M12942 Open Electricity

NSPI DRO Appeal - Billing Issues - Kevin Lepage

Filed 07/03/2026 9 documents

What's happened

Filing Timeline

  • 04 Aug
    Document
    Appellant Kevin Lepage files rebuttal challenging NS Power's meter accuracy evidence in residential billing dispute before NSEB
  • 20 Jul
    Document
    Nova Scotia Power filed its response to Kevin Lepage's DRO appeal, defending its billing practices and confirming meter accuracy following a cyber-incident-related estimation period
  • 16 Jul
    Document
    Nova Scotia Power filed meter test results and correspondence in Kevin Lepage's billing dispute appeal, confirming meter accuracy within prescribed limits
  • 13 Jul
    Document
    Appellants file supplemental evidence in NSPI billing dispute citing 96% post-meter-swap consumption drop, phantom outage readings, and diagnostic code change
  • 06 Jul
    Correspondence
    NSEB acknowledged Kevin Lepage's appeal of an NS Power Dispute Resolution Officer billing decision and directed NS Power to hold disconnection notices pending resolution
  • 03 Jul
    Document
    Bedford residential customers Kevin Lepage and Ann Leslie-Thorne appeal a DRO billing decision to the NSEB, presenting new evidence of potential smart meter overcounting since 2021 and a rate code discrepancy on identical neighbouring meters.

The filings themselves

Documents

Exhibits 7 files
  • L-1 DRO Notice of Appeal - Redacted PDF · 07/03/2026
  • L-2 DRO Decision - Redacted PDF · 07/03/2026
  • L-3 Appellant's Supporting Documentation - Redacted PDF · 07/03/2026
  • L-4 Appellant Supplemental Information (redacted) PDF · 07/13/2026
  • L-5 Meter Test Results PDF · 07/16/2026
  • L-6 NSPI Response to Appeal (redacted) PDF · 07/20/2026
  • L-7 Appellant's Response to NSPI Reply - Redacted PDF · 08/04/2026
Other documents 2 files
  • 102642 Board Acknowledgment Letter (redacted) PDF · 07/06/2026
  • 102823 Let from NSPI re Meter Test - Redacted PDF · 07/16/2026

What's discussed — click to drill in

Topics

Rates And Money
22 passages across 5 documents
Energy Efficiency
18 passages across 4 documents
Billing Procedures
15 passages across 7 documents
Grid Modernization
9 passages across 4 documents
Regulatory Approval Processes
9 passages across 4 documents
Advanced Metering Infrastructure
6 passages across 3 documents
Appeal Processes
6 passages across 4 documents
Customer Service
5 passages across 3 documents
Rate Design
5 passages across 3 documents
Residential Programs
5 passages across 2 documents
Cybersecurity
4 passages across 2 documents
Energy Efficiency Resource Assessment Model
4 passages across 1 documents
Accounting Standards
3 passages across 3 documents
Accounting Policies
2 passages across 2 documents
Affordability
2 passages across 2 documents
Energy Efficiency Financing
2 passages across 1 documents
Planned Outage
2 passages across 1 documents
Rate Rider
2 passages across 1 documents
Regulatory Compliance
2 passages across 2 documents
Regulatory Oversight
2 passages across 2 documents
Unplanned Outage
2 passages across 1 documents
Compliance Legislation
1 passages across 1 documents
Confidentiality
1 passages across 1 documents
Cost To Customer
1 passages across 1 documents
Distribution
1 passages across 1 documents
Energy Usage Patterns
1 passages across 1 documents
Financing Alternatives
1 passages across 1 documents
Fuel Cost Adjustment
1 passages across 1 documents
Information Disclosure
1 passages across 1 documents
Rate Base
1 passages across 1 documents
Residential Energy Affordability Program
1 passages across 1 documents
System Reliability
1 passages across 1 documents
Tariff Design
1 passages across 1 documents