Topic:"Cybersecurity" in M12942

PART 3 — THE 2025 CYBERATTACK PERIOD COMPOUNDS THE METER ISSUE In addition to the underlying meter accuracy concern, the NS Power cyberattack of March 19, 2025 introduced estimated billing which further distorted our account during the per...

AI summary The 2025 cyberattack on NS Power led to estimated billing, which exacerbated existing meter accuracy issues and distorted customer accounts during a period of expected low usage.

NS POWER BILLING ANALYSIS — KEV Cyberattack

AI summary The text begins with a heading indicating an analysis of NS Power billing, but the content is incomplete and only includes the word 'Cyberattack' in a table, suggesting a potential topic related to cybersecurity or a disruption in billing processes.

NS POWER PAYMENT HISTORY — KEVIN SCOTT LEPAG Date Amount Period Cumulative Paid Feb 18, 2025 $250.00 DURING cyberattack per $13,616.80 Feb 20, 2025 $350.00 DURING cyberattack per $13,966.80 Feb 21, 2025 $1,000.00 DURING cyberattack per $14...

AI summary The document outlines the payment history of Kevin Scott Lepage related to a cyberattack incident that occurred on March 19, 2025. Payments made during the cyberattack period total $4,750.00, with a current balance owing of $5,516.38. The cumulative payments made before the cyberattack amount to $13,366.80, and the total payments made to date are $18,116.80.

- June 24, 2026 The customer responded to the DRO, maintaining that the usage reflected on the account was incorrect. This is referenced on page 22 of 23 in the DRO file attached as Confidential Attachment 1 . - June 24, 2026 The DRO advis...

AI summary The customer disputed a billing decision by the DRO, claiming incorrect usage was reflected on their account. The DRO advised an appeal to the NSEB and recommended meter testing and consultation with Efficiency Nova Scotia. NS Power agreed with the DRO's decision and explained that billing discrepancies were due to a cyber incident, which led to estimated billing and subsequent reconciliation through credits.