Topic:"Advanced Metering Infrastructure" in M12942

Complaint Information DRO made decision on: June 24 2026 Type of complaint: Metering Issues Additional details: We are appealing the DRO Final Written Decision dated June 24, 2026. Our appeal concerns potential meter overcounting since 202...

AI summary The complainant is appealing a DRO decision from June 24, 2026, related to metering issues including potential meter overcounting, billing errors after a cyberattack, a rate code discrepancy with a neighboring meter, and payments made based on inflated estimated bills.

From: fran leslie-thorne Sent: July 12, 2026 9:07 PM To: Energy and Regulatory Boards Tribunal Cc: [email protected] Subject: Supplemental Evidence — NSEB Appeal Reference 2 — Account # You don't often get email from Learn why t...

AI summary Fran Leslie-Thorne and Kevin Scott Lepage submitted supplemental evidence to the Nova Scotia Energy Board regarding an appeal (Reference 260703001) for Account Bedford NS. The evidence includes a significant drop in consumption after a meter swap, an outage discrepancy, a diagnostic code change, and supporting data and documents.

RE: SUPPLEMENTAL EVIDENCE — NSEB APPEAL REFERENCE 260703001 — ACCOUNT #1799748-7 — NS POWER BILLING DISPUTE — METER SWAP, POST-SWAP CONSUMPTION DATA, AND NEW OUTAGE EVIDENCE To the Nova Scotia Energy Board, This letter supplements our appe...

AI summary This letter supplements an appeal regarding a billing dispute involving Account #1799748-7, providing new evidence including post-meter-swap consumption data and evidence of meter recording during a power outage, requesting urgent attention from the Nova Scotia Energy Board.

Reading Time 7:41 PM (pre-outage) 151,361 kWh 49,503 kWh 11:34 PM (post-outage) 151,365 kWh 49,505 kWh Recorded during outage +4 kWh +2 kWh A meter that is not receiving power should not register any consumption. Our meter recorded 4 kWh d...

AI summary A meter recorded 4 kWh during an outage when no power was delivered, contradicting the DRO's assumption of accurate meter readings. A neighboring meter also showed an anomalous reading, suggesting a broader measurement issue at the utility level.

PART 4 — DIAGNOSTIC CODE CHANGE: TIMING RELATIVE TO THE OUTAGE AND THE SCHEDULED TEST - Before the outage: diagnostic code rH05555 (consistent with the reading documented in our June 29, 2026 Meter Comparison Report) - After the outage: di...

AI summary The diagnostic code on a disputed meter changed from rH05555 to rH0455 on July 3, 2026, four days before NS Power's scheduled meter accuracy test. The change occurred during the appeal period, and the party requests NS Power to explain the significance of the code change and whether it affects the meter's recorded accuracy.

2. The meter has since been replaced; consumption on the new meter is being independently verified Since NS Power's July 20 submission was filed, meter #2047502 was removed and replaced with new meter #2566678 on July 8, 2026. I have been...

AI summary Meter #2047502 was replaced with meter #2566678, and consumption readings from the new meter are within the same range as the previous meter. The replacement is not being presented as proof of inaccuracy but to ensure consistency in future readings. The request is for NS Power to provide a period-by-period comparison of consumption data from both meters.