Topic:"Energy Efficiency" in M12942

Finding 3: Current Daily Usage Rate is Double the Canadian Average As of June 29, 2026, our meter shows the following: - Last bill read (June 11, 2026): 144,867.64 kWh - Current meter reading (June 29, 2026): 146,395 kWh - Usage over 18 da...

AI summary As of June 29, 2026, the daily electricity usage rate recorded by the meter is approximately 84 kWh per day, which is more than double the Canadian average of 30-40 kWh per day for a residential home. This high usage is noted without any electric vehicle charging occurring at the time of the reading.

PART 2 — COMPLETE BILLING HISTORY REVEALS METER ANOMALY BEGAN IN 2021 We have compiled our complete billing history from the date of first service in August 2019 to present. This history reveals a dramatic and unexplained increase in recor...

AI summary The complete billing history from August 2019 to the present shows a significant and unexplained increase in energy usage starting in 2021, prior to any changes in household energy consumption.

Year Total kWh Avg kWh/Day EV in House? Notes 2019 (Aug-Dec) 3,564 ~20 No Normal — meter brand new 2020 17,441 ~24 No Normal — typical residential usage 2021 17,376 ~48 No Usage doubles — nothing changed in house 2022 17,666 ~48 No Stays h...

AI summary Energy usage doubled between 2020 and 2021 without changes in household occupancy or appliances. The meter anomaly predates the EV purchase and 2025 cyberattack. Usage remained high even after acquiring an EV in 2024, with an unexpected spike in 2025 due to a broken AC.

Factor 2023 (Normal Year) 2024 (Normal Year) 2025 (Should Be Lower) Electric Vehicles None 2 EVs 1 EV only Air Conditioning Working Working BROKEN May 16 – Sep 12 Spring kWh (Apr bill) 4,892 kWh 6,271 kWh 6,929 kWh (+10.5%) Summer kWh (Jun...

AI summary The central air conditioning unit failed on May 16, 2025, and remained non-functional until September 12, 2025, when it was repaired. The failure led to increased electricity consumption, as evidenced by higher kWh usage in spring and summer bills.

Item YOUR Meter #2047502 NEIGHBOUR Meter #2047503 Serial Number 2047502 2047503 Make / Model Itron Centron OpenWay Riva Itron Centron OpenWay Riva Firmware FW1: 164 FW1: 164 Manufacture Date August 2019 (8/19) August 2019 (8/19) Multiplier...

AI summary Meter #2047502 shows a significantly higher cumulative consumption (151,066 kWh) compared to the identical neighboring meter #2047503 (49,565 kWh), suggesting a potential overcounting issue. This discrepancy, despite both meters being manufactured and installed concurrently, warrants formal accuracy testing and recalibration.

DOCUMENT 6 — Kevin's Response to the Final Decision (New Evidence: EV & AC) From: kevin lepage < Sent: Wednesday, June 24, 2026 7:41 AM To: [email protected] Cc: [email protected] Subject: Re: DRO Final Written Deci...

AI summary Kevin Lepage disputes a billing decision by the Dispute Resolution Officer, arguing that energy usage in 2025 was lower than in 2024 due to having only one electric car and no air conditioning during the summer until September.

Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) [email protected] Kevin Lapage; N.S.Power Kevin If the Decision is not acceptable to you, you should appeal it to the NSEB within 12 days – see following the Decision fo...

AI summary Don Farmer, the Dispute Resolution Officer, informs Kevin Lapage of options following a decision, including appealing to the NSEB, requesting a meter test by NSPower, and discussing on-premise energy consumption with Efficiency NS.

Date: March 19, 2025 Analysis Date: June 23, 2026 CONTRACTOR OF STREET HISTO DV ACTI IAI DII IC HISTORY — P CTUAL BILLS Energy Charge Taxes & Other Total New Charges Estimated? Notes $472.45 $23.62 $496.07 No $853.70 $42.69 $896.39 No $665...

AI summary The document presents a series of electricity bills with energy charges, taxes, and total new charges, noting that estimated billing periods occurred due to a cyberattack and that energy usage increased compared to prior years, which was unexpected.

Year-Over-Year kWh Summary Usage comparison showing the 2021 anomaly Account NSEB Appeal

AI summary The document presents a year-over-year kWh summary highlighting a 2021 anomaly and references an account NSEB Appeal. The content suggests a regulatory proceeding involving energy usage data and an appeal to the Nova Scotia Energy Board.

Account NS Year/Period kWh Used kWh/Day What Was In The House 2019 (Aug-Dec) 3,564 20 No EV. Normal house. Meter brand new. 2020 (Full Year) 17,441 24 No EV. Normal house. Meter 1 year old. 2021 (Full Year) 17,376 48 No EV. Nothing changed...

AI summary The account details a significant increase in electricity usage from 2019 to 2024, with the highest usage recorded in 2026 despite the absence of an EV until 2024 and a broken AC in 2025. The user claims the meter started overcounting around 2021, even before the EV was installed and the cyberattack occurred.

AC Repair Documentation Text messages, contractor quotes, and repair confirmation, May-Sept 2025 Account NSEB Appeal From: Marc Hoskins [email protected] Subject: FW: MacDow Mechanical Ltd. Quote #20250229 for Work Date: Jun 25, 2025 at...

AI summary This document contains text messages and a contractor quote related to an AC repair, with a note about potential adjustments due to ongoing tariff changes and a 3% service fee for heat pump installations paid by credit card. The quote is part of an NSEB appeal.

HEATHER LOCKHART 1-800-380-YETI Creating Comfort, Saving Energy - Explore Your Rebate Opportunities Today! British Columbia, click here. New Brunswick, click here. Newfoundland & Labrador, click here. Nova Scotia, click here. Prince Edward...

AI summary This text is a confirmation email from Greenfoot Energy Solutions to a client, Kevin Lepage, regarding an upcoming home energy efficiency consultation. It includes details about the appointment, information about available rebates and financing options, and mentions of provincial and federal programs such as the Canada Greener Home Loan.

The days immediately surrounding the meter swap provide a direct, controlled before/after comparison at the identical service address, with no change in occupants, appliances, or season: OLD Meter NEW Meter Measurement window July 4 AM – J...

AI summary The document presents a controlled before/after comparison of electricity consumption at the same service address following a meter swap, showing a 95–96% reduction in recorded usage, suggesting that the old meter was overcounting.

Reading Time 7:41 PM (pre-outage) 151,361 kWh 49,503 kWh 11:34 PM (post-outage) 151,365 kWh 49,505 kWh Recorded during outage +4 kWh +2 kWh A meter that is not receiving power should not register any consumption. Our meter recorded 4 kWh d...

AI summary A meter recorded 4 kWh during an outage when no power was delivered, contradicting the DRO's assumption of accurate meter readings. A neighboring meter also showed an anomalous reading, suggesting a broader measurement issue at the utility level.

DOCUMENT 6 — Kevin's Response to the Final Decision (New Evidence: EV & AC) From: kevin lepage Sent: Wednesday, June 24, 2026 7:41 AM To: [email protected] Cc: [email protected] Subject: Re: DRO Final Written Decisi...

AI summary Kevin Lepage disputes the accuracy of his 2025 energy usage compared to previous years, citing the reduction in electric vehicles and the absence of an operational air conditioner during the summer of 2025 as reasons for lower consumption.

Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) [email protected] Kevin Lapage; N.S.Power Kevin If the Decision is not acceptable to you, you should appeal it to the NSEB within 12 days – see following the Decision fo...

AI summary Don Farmer, the Dispute Resolution Officer, informs Kevin Lapage of Nova Scotia Power that if he is not satisfied with the decision, he may appeal to the NSEB within 12 days. Farmer also instructs NSPower to test the serving meter for accuracy and suggests discussing on-premise energy consumption with Efficiency NS.

is subsequently confirmed to be accurate, the customer is responsible for the fee. If the meter is found to be outside the allowable limits, the $55.00 fee will be credited to the customer's account. NS Power's role is to deliver electrici...

AI summary The document outlines NS Power's responsibility in delivering electricity and clarifies that customer energy usage is influenced by factors beyond their control. It also mentions the handling of meter accuracy fees and confidentiality of enclosed information. The correspondence is addressed to Mr. Lepage and involves a DRO appeal.

1. The meter test result is accepted as reported, but it does not resolve the dispute NS Power's July 20 letter relies heavily on the July 16, 2026 test result confirming that meter #2047502 "operates within prescribed accuracy limits." I...

AI summary The meter test result is accepted as reported, but it does not resolve the dispute. The test did not include all standard sub-tests, and the small difference in readings raises concerns about the meter's accuracy over time. Independent testing is requested to address the ongoing billing dispute.