Topic:"Rates And Money" in M12942

r reading is estimated, or erroneously reported, either higher or lower than the fact. Once an actual meter reading is obtained following estimated meter readings, all estimation error is reconciled. Final Written DRO Decision: In the cont...

AI summary The Dispute Resolution Officer (DRO) has determined that Nova Scotia Power (NSP) appropriately billed the customer for service, based on estimated meter readings that were later reconciled with actual readings. The decision can be appealed to the Nova Scotia Energy Board (NSEB).

Nova Scotia Energy Board Suite 300, 1601 Lower Water St. PO Box 1692, Unit M Halifax, NS B3J 2S3 [email protected] RE: Appeal of DRO Final Written Decision — Account Dispute — NEW EVIDENCE OF METER MALFUNCTION — NS Power Billing To the N...

AI summary The applicant is appealing a Final Written Decision by Dispute Resolution Officer Don Farmer regarding a billing dispute with Nova Scotia Power. New evidence suggests meter #2047502 has been overcounting energy consumption since 2021, changing the dispute from a billing estimation issue to a meter accuracy concern with potential overcharging implications.

PART 4 — A SECOND DISCREPANCY: DIFFERENT RATE CODE THAN NEIGHBOURING METER In the course of comparing our meter to the neighbouring meter referenced in Part 1, we also noted that the two accounts are billed under different rate codes, desp...

AI summary The document highlights a discrepancy where two residential properties on the same street with identical meters are billed under different rate codes, raising concerns about billing consistency and fairness.

Specification Our Account Neighbouring Account Rate Code 03B 02B Multiplier 1 1 (identical) Lower Tier Energy Rate $0.18561/kWh $0.18561/kWh (same) Upper Tier Energy Rate $0.19128/kWh $0.18187/kWh The upper tier energy rate on our account...

AI summary The document compares energy rates between two accounts with identical specifications, highlighting a discrepancy in upper tier energy rates. Our account's rate is higher by approximately $0.00941/kWh, leading to an additional $79.60 charge on a recent bill for 8,451 kWh of usage.

Nova Scotia Power's published rate code system classifies residential accounts under codes 02, 03, and 04 as "Domestic Service" — described as the standard year-round flat rate applicable to private residences. Both our account (03B) and t...

AI summary The document highlights a discrepancy in residential energy rates between two similar accounts classified under the same 'Domestic Service' category. Both accounts are on identical meters but are charged different upper-tier energy rates. The issue raises questions about the classification of rate codes and the basis for the difference in rates.

PART 7 — WHAT WE ARE REQUESTING FROM THE BOARD - 7. An urgent review of the DRO Final Written Decision in light of the new meter comparison evidence obtained June 29, 2026. - 8. An independent meter accuracy test of meter #2047502 by Measu...

AI summary The letter requests an urgent review of a DRO decision, an independent meter test, and clarification on billing practices by NS Power. It also seeks disclosure of billing records, recalculation of bills if overcounting is found, and explanation for differing energy rates between similar accounts. The matter involves potential billing disputes and a July 6, 2026 appeal deadline.

DOCUMENT 1 — Original Formal Dispute (Cover Email) From: kevin lepage Sent: Monday, June 22, 2026 10:11 PM To: [email protected] Cc: [email protected] Subject: Formal Billing Dispute-Account -Cyberattack Estimated Billing Please...

AI summary A formal billing dispute has been submitted by Kevin Lepage regarding an estimated billing related to a cyberattack. Supporting documents and a detailed dispute letter have been attached as part of the appeal package.

il seeking consent after they receive this email. Please copy N.S.Power at the email address above on all future email to me. They will similarly copy you on their email to me related to this matter. Your dispute is a "consumption dispute"...

AI summary The Dispute Resolution Officer (DRO) outlines that N.S.Power is responsible for delivering power to the metering point, not for on-premise energy consumption. Meter accuracy is critical in consumption disputes, and estimated meter readings may affect billing until actual readings are obtained.

COMPLETE BILLING COMPLE TE BILLING Bill Due Date Service Period Days kWh Used kWh/Day Jan 13, 2022 Oct 08-Dec 09, 2021 62 2,816 45.4 Mar 16, 2022 Dec 09-Feb 08, 2022 61 5,155 84.5 May 16, 2022 Feb 08-Apr 07, 2022 58 3,969 68.4 Jul 15, 2022...

AI summary The document presents a detailed billing history for a customer, including usage and billing data across multiple periods. It highlights a significant overcharge in 2025 due to an AC unit being non-functional, with an estimated overcharge of approximately $361.94. A catch-up bill is noted, requiring an audit by Nova Scotia Power to determine the exact overcharge.

Date: March 19, 2025 Analysis Date: June 23, 2026 CONTRACTOR OF STREET HISTO DV ACTI IAI DII IC HISTORY — P CTUAL BILLS Energy Charge Taxes & Other Total New Charges Estimated? Notes $472.45 $23.62 $496.07 No $853.70 $42.69 $896.39 No $665...

AI summary The document presents a series of electricity bills with energy charges, taxes, and total new charges, noting that estimated billing periods occurred due to a cyberattack and that energy usage increased compared to prior years, which was unexpected.

NS POWER PAYMENT HISTORY — KEVIN SCOTT LEPAG Date Amount Period Cumulative Paid AC Unit Status Spring/Summer 2025 NON-FUNCTIONAL — not in use all season Expected Usage Impact Should be LOWER than prior years Actual Usage Apr 2025 6,929 kWh...

AI summary The document outlines NS Power's payment history for Kevin Scott Lepag, highlighting discrepancies in energy usage and billing. Actual usage has increased significantly compared to prior years, and the customer is requesting an audit, recalculation of bills, and confirmation of no late fees during the dispute. A class action lawsuit is also mentioned, citing overbilling and a data breach.

Interest rate charged by NS Power: 1.5% per month / 19.56% per Year Total Charged by NS Power Total We Paid Gap (Unpaid) Interest Charged 2022 $3,577.27 $2,892.46 -$684.81 Waived 2023 $3,446.48 $3,364.34 -$82.14 $37.75 2024 $3,445.13 $5,25...

AI summary The table shows the interest charged by NS Power from 2022 to 2026, with a rate of 1.5% per month (19.56% annually). Most interest charges were waived except in 2023 and 2024. The total unpaid amount across the years is significant, with interest charges totaling ~$50.80.

people #42: 2 couples + basement apartment + AC — MORE people, MORE appliances, yet FAR lowe ASPENHILL ASPENHILL — NEIGHBOU NCE Bill Period kWh Bill $ kWh Bill $ kWh More x Higher Feb 2026 (Dec-Feb) 8,451 $1,664.78 2,241 $470.95 +6,210 3.8...

AI summary The text presents a customer's concerns about discrepancies in electricity bills between two identical homes on the same street. Key issues include differing rate codes, higher tier rates, and meter readings that are 3-4 times higher than a neighbor's, raising questions about overcharging and the need for investigation by NS Power and the NSEB.

The days immediately surrounding the meter swap provide a direct, controlled before/after comparison at the identical service address, with no change in occupants, appliances, or season: OLD Meter NEW Meter Measurement window July 4 AM – J...

AI summary The document presents a controlled before/after comparison of electricity consumption at the same service address following a meter swap, showing a 95–96% reduction in recorded usage, suggesting that the old meter was overcounting.

We have since also obtained readings from the broader four-meter batch installed on the same date ( – ). Within this batch, our meter read 35–72% higher than the other units — a smaller but still significant disparity distinct from the lar...

AI summary The document outlines a supplemental appeal to the Nova Scotia Energy Board regarding meter inaccuracies, including discrepancies in readings between meters, a request for independent testing, and a demand for the use of new meter readings for billing. It also references an outage report and requests a recalculation of billing since 2021.

DOCUMENT 1 — Original Formal Dispute (Cover Email) From: kevin lepage Sent: Monday, June 22, 2026 10:11 PM To: [email protected] Cc: [email protected] Subject: Formal Billing Dispute-Account -Cyberattack Estimated Billing Please...

AI summary A formal billing dispute letter from Kevin Lepage is submitted to Nova Scotia Power, concerning an estimated billing related to a cyberattack. Supporting documents are included as part of the appeal package.

Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) [email protected] Kevin Lepage; N.S.Power Customer Relations Kevin In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer...

AI summary Don Farmer, the Dispute Resolution Officer (DRO) for Nova Scotia Power, outlines his role in addressing disputes between the company and its customers. He clarifies that his decisions are binding on Nova Scotia Power but not on customers, who may appeal to the Nova Scotia Energy Board within 12 days. He requests customer consent to access account information and emphasizes the need for communication between all parties.

r reading is estimated, or erroneously reported, either higher or lower than the fact. Once an actual meter reading is obtained following estimated meter readings, all estimation error is reconciled. Final Written DRO Decision: In the cont...

AI summary The DRO has issued a final written decision regarding N.S.Power's billing for service at 38 Aspenhill Crt, determining that the billing was appropriate under Board approved Regulation 5.1. The decision can be appealed to the Nova Scotia Energy Board.

• June 23, 2026 – The DRO issued his Final Written Decision pertaining to this appeal, finding as follows: In the context of Board Approved Regulation 5.1, N.S. Power has appropriately billed the Customer for service to (Account This is re...

AI summary The DRO issued a Final Written Decision on June 23, 2026, regarding an appeal under Board Approved Regulation 5.1, confirming that N.S. Power appropriately billed the Customer for service. This decision is referenced in Confidential Attachment 1 of the DRO file.

August 4, 2026 Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Sent via TitanFile Secure Submit and email, copying all parties per Board direction. Re: Matter No. M12942...

AI summary The letter is a response to Nova Scotia Power Inc.'s submission, appealing a Dispute Resolution Officer's decision regarding billing. The writer maintains their appeal and requests specific relief from the Board.

5. The rate code discrepancy has not been explained My account is billed under rate code 03B, while the neighbouring account at is billed under rate code 02B. NS Power has not explained why these two comparable residential properties are o...

AI summary The customer is questioning why their residential account is billed under rate code 03B while a comparable neighboring account is under rate code 02B, requesting an explanation from NS Power regarding the discrepancy and its impact on billing.

7. The reconciliation argument assumes the accuracy it has not yet established NS Power's letter argues that the June and August 2025 estimated bills were fully reconciled once the October 2025 actual reading was obtained, and that the Dec...

AI summary NS Power argues that estimated bills were reconciled using actual readings, but the accuracy of these readings is questioned due to past anomalies and discrepancies with neighboring meters. The argument assumes the accuracy of the actual readings without sufficient evidence.