Topic:"Grid Modernization" in M12942

PART 5 — CANADIAN PRECEDENT FOR SMART METER MALFUNCTION Smart meter malfunction resulting in overbilling is a documented and acknowledged problem across Canada: - Ontario's Ombudsman received over 10,000 direct complaints about smart meter...

AI summary This section discusses the issue of smart meter malfunction leading to overbilling in Canada, citing examples from Ontario, British Columbia, and Saskatchewan. It notes that the Itron Centron OpenWay Riva meter, used by the applicant, is the same type involved in these issues and highlights a 3:1 discrepancy with a neighboring meter.

NS Power Smart Meter Comparison Report Prepared for NSEB Appeal — Account Holder: Ann Leslie-Thorne Date of Readings: June 29, 2026 Appeal Deadline: July 6, 2026 Bedford, Nova Scotia

AI summary The NS Power Smart Meter Comparison Report was prepared for an NSEB appeal by account holder Ann Leslie-Thorne, with readings dated June 29, 2026, and an appeal deadline of July 6, 2026 in Bedford, Nova Scotia.

Side-by-Side Meter Comparison Both meters are identical in make, model, firmware, manufacture date, service rating, and multiplier. They were installed at the same time (consecutive serial numbers 2047502 and 2047503). Despite identical sp...

AI summary A side-by-side comparison of two identical meters shows a significant discrepancy in their cumulative kWh readings, with one meter registering approximately three times the usage of the other, despite identical specifications and installation dates.

N.S.Power N.S.Power is hereby Instructed to test meter # 2047502 for accuracy and report test results to their Customer. Don Farmer, P.Eng. Dispute Resolution Officer

AI summary N.S.Power has been instructed by the Dispute Resolution Officer to test meter #2047502 for accuracy and report the results to the customer. The instruction is issued by Don Farmer, P.Eng., as the Dispute Resolution Officer.

Neighbour Meter & Rate Code Comparison Side-by-side specs, kWh, and rate code analysis Account NSEB Appeal Multiplier Upper tier rate Identical meters — Itron Centron OpenWay Riva Manufactured Aug 2019 Serial #2047502 (#38) and #2047503 (#...

AI summary The document presents a comparison of neighbor meters and rate codes, focusing on identical Itron Centron OpenWay Riva meters manufactured in August 2019 with specific serial numbers. It includes details on account information, NSEB Appeal, multiplier, and upper tier rate.

SECTION 1 — METER SPECIFICATIONS & RATE CODE COMPARISON - NEIGHBOL Specification 38 — OURS Match? Impact Meter Number 2047502 2047503 Sequentia Installed together Make / Model on Centron Riron Centron Riv // Identical Same hardware Manufac...

AI summary The document compares two meters (2047502 and 2047503) installed together with identical hardware and age. The main issue is a discrepancy in rate codes (03B vs. 02B), leading to a higher billing rate for the customer, which resulted in an additional cost of approximately $79.60 on the February 2026 bill.

N.S.Power N.S.Power is hereby Instructed to test meter Customer. for accuracy and report test results to their Don Farmer, P.Eng. Dispute Resolution Officer

AI summary N.S.Power is instructed to test customer meters for accuracy and report results. Don Farmer, a Dispute Resolution Officer, is involved in the process.

Electric Meter Test Results - Screen Three NOVA SCOTIA POWER INC. — × Electric Meter Test Results - Screen Three Equip Type Equip ID MTRE2047502 Date Op Code 2026/07/: TEST 10 17 FLSASLKWH FLAASLKQH FLBASLKWH LLSASLKQH LLCASLKWH LLBASLKQH...

AI summary The text contains screenshots of electric meter test results from Nova Scotia Power Inc. The screens display test data, equipment details, and test results for an electric meter with ID 2047502, including test dates, operations, and test parameters.

Lepage DRO Appeal Attachment 5 Page 2 of 5 REDACTED (CONFIDENTIAL INFORMATION REMOVED) Electric Meter Test Results - Screen One - MTR01 - NOVA SCOTIA POWER IN _ $\times$ File Edit Functions Help Electric Meter Test Results - Screen One 1 E...

AI summary This document contains redacted test results for electric meters, including details such as equipment type, test dates, and replacement actions. It is part of an appeal related to a Dispute Resolution Officer (DRO) decision involving Nova Scotia Power.