Topic:"Regulatory Approval Processes" in M12942

DOCUMENT 5 — DRO Final Written Decision From: [email protected] Sent: June 23, 2026 4:02 PM To: Kevin Lapage Subject: DRO Final Written Decision re Kevin Lapage consumption/billing dispute- Don Farmer, P. Eng., Dispute Resolut...

AI summary This document is a final written decision from Don Farmer, the Dispute Resolution Officer (DRO), regarding a consumption and billing dispute between Kevin Lapage and Nova Scotia Power. The DRO explains their role, which is to resolve disputes that cannot be addressed through normal customer channels and to ensure compliance with the Nova Scotia Energy Board's regulations.

DOCUMENT 2 — DRO Initial Reply From: [email protected] Sent: June 23, 2026 10:22 AM To: Customer Relations Subject: 22 June email to the DRO from Kevin Lapage re Formal Billing Dispute-Account - Cyberattack Estimated Billing D...

AI summary This email from the Dispute Resolution Officer (DRO) outlines the process for resolving a billing dispute between a customer and Nova Scotia Power. The DRO clarifies their role in investigating the application of Board-approved regulations and emphasizes that their decisions are binding on Nova Scotia Power but not on the customer, who may appeal to the Board.

Year-Over-Year kWh Summary Usage comparison showing the 2021 anomaly Account NSEB Appeal

AI summary The document presents a year-over-year kWh summary highlighting a 2021 anomaly and references an account NSEB Appeal. The content suggests a regulatory proceeding involving energy usage data and an appeal to the Nova Scotia Energy Board.

RE: SUPPLEMENTAL EVIDENCE — NSEB APPEAL REFERENCE 260703001 — ACCOUNT #1799748-7 — NS POWER BILLING DISPUTE — METER SWAP, POST-SWAP CONSUMPTION DATA, AND NEW OUTAGE EVIDENCE To the Nova Scotia Energy Board, This letter supplements our appe...

AI summary This letter supplements an appeal regarding a billing dispute involving Account #1799748-7, providing new evidence including post-meter-swap consumption data and evidence of meter recording during a power outage, requesting urgent attention from the Nova Scotia Energy Board.

PART 1 — THE METER SWAP (JULY 8, 2026) Consistent with the DRO's June 24, 2026 order that NS Power test meter for accuracy, NS Power attended the property on Wednesday, July 8, 2026. The originally scheduled test window was 8:00 AM–12:00 P...

AI summary NS Power conducted a meter swap on July 8, 2026, as ordered by the DRO. The old meter was tested for accuracy at NS Power's own shop, raising concerns about a conflict of interest. The appeal requests an independent test by Measurement Canada and disclosure of results.

DOCUMENT 5 — DRO Final Written Decision From: [email protected] Sent: June 23, 2026 4:02 PM To: Kevin Lapage Subject: DRO Final Written Decision re Kevin Lapage consumption/billing dispute-Account Don Farmer, P. Eng., Dispute...

AI summary The DRO provides a final written decision regarding a billing dispute between Nova Scotia Power and a customer, Kevin Lapage. The DRO clarifies their role as an independent officer appointed to resolve disputes under the Board's regulations and outlines the appeal process for customers.

DOCUMENT 7 — DRO Post-Decision Reply (Meter Test Ordered) From: [email protected] Sent: June 24, 2026 9:24:23 AM ADT To: , [email protected]

AI summary This document is a post-decision reply from the Dispute Resolution Officer (DRO) regarding a meter test ordered in a regulatory proceeding. It indicates that the DRO has requested further information or action related to the meter test.

July 6, 2026 Kevin Lepage Dear Appellant: M12942 – Nova Scotia Power Inc. – Appeal by Kevin LEPAGE of a Decision of the Dispute Resolution Officer This will acknowledge receipt of your correspondence received by the Board on July 3, 2026,...

AI summary This letter acknowledges an appeal by Kevin Lepage against a decision by NS Power's Dispute Resolution Officer. The appeal is part of proceeding M12942. The Board will provide the appeal to NS Power and the DRO, and notes that personal information will be redacted from public records.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 331614 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to file a response to an appeal by July 20, 2026, and has directed NS Power to hold disconnection notices on the property until a decision is made. The appeal process involves providing evidence and allowing for a response from the appellant.