Topic:"Customer Service" in M12588

1 Request IR-1: 34 6 Set Up RtR Customer Transactions LRS and NSPI must have a mechanism for communication to facilitate the type of customer transactions as described in the Implementation guide TCC - Transfer current NSPI Customer to bec...

AI summary The text outlines requirements for setting up mechanisms to manage customer transactions between LRS and NSPI, including transferring customers, returning customers, and handling information requests and updates. These processes must be facilitated through secure systems and forms.

CI C0053699 Renewable to Retail Implementation (NSEB M12588) NSPI Responses to NSEB Information Requests 1 Request IR-2: 26 NS Power had proceeded with its plan to replace its CIS on the timeline it had planned 27 to when it filed its prev...

AI summary NSPI responded to NSEB information requests regarding the implementation of Renewable to Retail (RtR) and the replacement of the Customer Information System (CIS). NSPI stated that CIS modifications were completed and are core functionality, and that these changes would carry through to any future CIS replacement project without incremental costs.

NON-CONFIDENTIAL 1 2 (b) The project team will scope business reporting requirements, design a set of draft reports 3 for review, and then implement the resulting reports within an enterprise reporting tool. 4 5 (i) The existing tools used...

AI summary The project team will design and implement business reports using PowerBI and Tableau, which will be used by the Licensed Retail Supplier (LRS) to access customer information and historical usage data prior to and during retail operations, as outlined in the Licensed Retail Supplier Terms and Conditions.

Active Submissions Total A - Technical Evaluation A-1 - Adherence to RFP requirements A-2 - Ongoing support availability and service levels A-3 - Speed and efficiency of implementation (or project) plan, availability, and delivery the indu...

AI summary The text includes a table with sections related to technical evaluation and corporate risk, asking for explanations regarding roles in MDMS Module Updates and CIS Development/enhancements, and how unique functions are performed by specific team members.

Decision Request and Change Request templates are available on the ECC Renewables & Decarbonization Portfolio SharePoint site. 1 Request IR-2: 2 3 Reference: N-1, C0053699 Renewable to Retail Implementation Project, page 1 of 6. 4 5 6 7 NS...

AI summary NS Power has conducted detailed requirements gathering and scoping for the Renewable to Retail (RtR) Implementation Project, focusing on customer transition mechanisms and system changes. The request includes documentation on areas of impact, mechanisms, and customer communication protocols.

Interest to be compounded 5 single Licensed Retail Supplier (LRS) and also to subsequently mitigate the potential to become 6 costly from both an implementation and operational support perspective for all parties. As an 7 example, NS Power...

AI summary The text discusses the implementation of a single Licensed Retail Supplier (LRS) and efforts to mitigate potential costs associated with implementation and operational support. NS Power worked to eliminate unique approaches in the Customer Information System (CIS), and test plans have been developed for solution testing, including aspects of design related to scalability.

Plan Revision Summary 1 Request IR-7: 2 3 (a) Why are bespoke online forms and Customer Information System (CIS) 4 modifications necessary at this stage rather than using existing customer change 5 workflows with incremental manual validat...

AI summary The document discusses the need for bespoke online forms and modifications to the Customer Information System (CIS) due to the unique relationship between customers, Licensed Retail Suppliers (LRS), and NS Power, as well as the complexities of billing under the Renewable to Retail (RtR) suite of tariffs. These changes are necessary to handle large volumes of retail customers and ensure compliance with privacy legislation.

Date Filed: March 3, 2026 NSPI (REI) IR-13 Page 3 of 3 1 Request IR-14: D.24 RCTRA Forms Forms developed to facilitate iintake of information requests associated with the transition of customers into and out of the RtR market Completed Pro...

AI summary The document outlines completed deliverables related to the RCTRA Forms and technical solution development for the Renewable to Retail (RtR) market transition. Key tasks include the deployment of Salesforce, SFTP, ServiceNow, and other systems, with all deliverables marked as completed and ready for production deployment by April 25, 2025.

3.3 Output All forms will output to an email format that can be processed by the Customer Care team at NSP, through their normal request management processes. This information will also be stored in SalesForce for reporting purposes.

AI summary The output from all forms will be sent via email to the Customer Care team at Nova Scotia Power (NSP) for processing through their standard request management procedures, and will also be stored in SalesForce for reporting purposes.

4.1.1 CIR – Customer Information # Section Name Description Data Type Format Example Required Section Header: Customer and/or Business Name Customer is a business This customer is a business Radio Buttons Yes/No Yes/No Yes Business Name Bu...

AI summary This section outlines the structure and format of customer information required in the CIS, including details such as business status, contact information, service address, account information, and other relevant data fields. It includes examples and required formats for data entry.

4.3.1 Customer Information # Section Name Description Data Format Example Required Section Header: Customer and/or Business Name Type Customer is a business This customer is a business Radio Buttons Yes/No Yes/No Yes Business Name Business...

AI summary This section outlines the structure and format of customer information required in the Nova Scotia energy market, including details such as business status, contact information, address, and account information.

This section is identical to 4.1.1 Customer Information on the CIR form. # Section Name Description Data Format Example Required Type Section Header: Customer and/or Business Name Customer This customer Radio Yes/No Yes/No Yes is a is a bu...

AI summary This section of the CIR form outlines the structure and requirements for customer information, including fields for customer name, contact details, service address, and account information related to Nova Scotia Power.

Request IR-5: Please identify all aspects of the proposed updates and enhancements to existing software solutions, the development of new and enhanced business processes and procedures, and enhancements to technology solutions such as the...

AI summary The document requests the identification of aspects related to software updates, new business processes, and technology enhancements, such as the CIS and MDMS, that could benefit NS Power's customers. It highlights considerations like decarbonization, electrification, and innovative rate designs, referencing the recent general rate application (M12451).

Request IR-6: - When will the CIS and the MDMS go into service? - a) Please elaborate on the new configurations and integrations to manage interval data that is unique to RtR. - b) Please confirm that these configurations and integrations...

AI summary Request IR-6 inquires about the deployment timeline of the Customer Information System (CIS) and the Meter Data Management System (MDMS), and asks for details on new configurations related to the Renewable to Retail (RtR) program, including confirmation of agreement with the Licensed Retail Supplier (LRS).

ation due to “a strategic shift to prioritize capital investment in reliability initiatives and considerations such as operational, resource, and technical readiness as well as stakeholder readiness.” 1. Please explain in detail how the pr...

AI summary The document discusses the replacement of NS Power’s outdated Customer Information System (CIS) with a modern system, and the impact of this replacement on proposed modifications to the CIS. It also asks about the necessity of these modifications if the CIS had been replaced on the previously planned timeline. The text requests details on how the updates to the CIS and related systems could benefit customers and when the new systems will be operational.

mplementation Project, page 1 of 6. These system and business changes will be made scalable to accommodate potential future growth in the RtR market, including the addition of other LRS as necessary. 1. In relation to this scalability, ple...

AI summary The document outlines technical and scalability considerations for the Renewable to Retail (RtR) Implementation Project, including design assumptions, testing plans, cost estimates for future LRS onboarding, and the necessity of system enhancements like CIS and MDMS modifications.

or data files will be delivered to Renewall, along with the anticipated file formats, data, and delivery frequency to LRSs. Please provide the detailed specifications of the webforms to be developed. Please confirm whether NSPI is seeking...

AI summary The text discusses the delivery of data files to Renewall, the need for detailed webform specifications, and questions regarding NSPI's recovery of regulatory hearing costs for RtR applications. It also addresses the aging CIS and its impact on cost effectiveness and technical integration complexity.