From: Customer Relations Sent: Monday, May 11, 2026 12:08 To: '[email protected]' Cc: ; Customer Relations Subject: Re: RE: DRO Final Written Decision re Susan MacKay billing dispute Mr. Farmer, NS Power has noted the DRO's Fi...
AI summary NS Power acknowledges a DRO Final Written Decision regarding Susan MacKay's billing dispute. The email confirms receipt of the decision and does not include further details or arguments.
Good afternoon, I am writing to dispute the bills I have received from NS Power over the past year or so. I can happily provide all documents that I could obtain from NS Power which is whatever I can access in my online account. I have cal...
AI summary A customer disputes NS Power bills, citing estimated charges, billing discrepancies, and poor customer service. They report excessive charges despite lower usage, conflicting credit balances, and refusal by NS Power to address meter inaccuracies or rate increases. The customer also mentions a new meter installation and ongoing billing errors.
However ..... 4. I was 'not supposed' to be relying on the notices I have been receiving stating "Credit balance - please do not pay" as an accurate reflection of my account. As you can imagine, both my wife and I are extremely confused by...
AI summary Customer Susan MacKay reports billing confusion, including overcharging, conflicting advice on account statements, and poor customer service interactions. She expresses frustration with unexplained charges, inconsistent guidance, and disrespectful treatment by representatives, requesting clarification from the regulatory committee.
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