NSPI DRO Appeal - Billing Issues - Susan MacKay

What's happened

Filing Timeline

• 03 Sep
  Document

  NSEB Board Staff issued a second information request to Nova Scotia Power in the MacKay DRO appeal, seeking clarification on meter reading date methodology and its effect on the customer's billing credit
• 06 Aug
  Document

  Appellant Susan MacKay files comments asserting Nova Scotia Power admitted to an administrative error underlying her billing dispute appeal
• 05 Aug
  RIR

  NS Power filed redacted responses to NSEB Information Requests in the MacKay DRO billing appeal, disclosing meter testing results, an administrative billing error, and a $560.55 credit not applied to the customer's closing bill
• 15 Jul
  Document

  NSEB Board Staff issued two information requests to Nova Scotia Power regarding billing irregularities, meter removal, and a disputed $560.55 credit in the Susan MacKay DRO appeal (M12871).
• 21 May
  Correspondence

  NSEB acknowledges Susan MacKay's appeal of an NS Power Dispute Resolution Officer billing decision, directing NS Power to respond by June 4, 2026 and placing disconnection notices on hold.
• 20 May
  Document

  Residential customer Susan MacKay appeals NSPI Dispute Resolution Officer decision, disputing $2,621.83 in backdated charges following smart meter installation failure
• 19 May
  Document

  NS Power customer Susan MacKay appeals DRO billing decision to NSEB following dispute over estimated meter readings and a $2,496.98 bill

The filings themselves

Documents

What's discussed — click to drill in

Topics