Topic:"Regulatory Oversight" in M12871

Susan MacKay After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Po...

AI summary Susan MacKay, as Dispute Resolution Officer (DRO), outlines her role in resolving disputes between Nova Scotia Power and customers, emphasizing her independence, jurisdiction over regulatory compliance, and the binding nature of her decisions on the utility but not customers, who may appeal to the Board within 12 days.

Susan In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia Power or the Nova Scotia E...

AI summary Susan clarifies her role as a Dispute Resolution Officer (DRO) appointed by N.S. Power to resolve customer disputes over regulatory compliance. She emphasizes her independence from N.S. Power, the binding nature of her decisions on N.S. Power, and customers' right to appeal within 12 days. Customers must contact N.S. Power to grant access to their account information for the process.

REDACTED (CONFIDENTIAL INFORMATION REMOVED) MacKay DRO Appeal (NSEB M12871) NSPI Responses to NSEB Information Requests

AI summary The document refers to a regulatory proceeding involving MacKay DRO Appeal (NSEB M12871) and NSPI's responses to NSEB information requests, indicating a regulatory process related to a dispute or appeal.

From: sue mackay < > Sent: August 6, 2026 12:28 AM To: Carley Freeman Cc: Forsey, Lisa ; Ross, Jennifer ; Reiner, Sofia ; Murray, Kathleen ; Wallace, Lisa ; Penney, Nicole ; Podolyako, Maryna Subject: Re: M12871 - MacKay DRO Appeal IR Resp...

AI summary The email references an administrative error by NS Power that led to a situation requiring a response in the context of a regulatory proceeding (M12871), specifically a DRO appeal. It highlights the involvement of multiple stakeholders, including NS Power employees and Nova Scotia government officials.

NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: An Appeal of the Dispute Resolution Officer's Decision by a customer of NOVA SCOTIA POWER INC. (NS Power) – Susan MacKay

AI summary This proceeding involves a customer of Nova Scotia Power Inc. (NS Power), Susan McKay, appealing a decision made by the Dispute Resolution Officer under the Public Utilities Act.