Topic:"Billing Procedures" in M12871

Appeal - NS Power Dispute Resolution Officer (DRO ) Reference Number: 260520001 Submitted on: Wednesday, May 20 2026 at 02:42:27 PM (ADT) Contact Information Name on account: Susan MacKay Account number: Business contact: Account address:...

AI summary Susan MacKay disputes NS Power's billing after a smart meter was installed in July 2025, receiving three zero-charge bills with 'DO NOT PAY' notices. In March 2026, she was billed $2621.83 for unmonitored usage, which she refuses to pay, claiming NS Power's failure to monitor the meter. She requests credit for prior payments and only accepts liability for March 13–May 1, 2026.

Good morning, Please see the following conversations held between myself and Mr. Don Farmer and all ledgers/attachments included. I have decided to dispute the final decision as was made by Mr. Farmer and escalate the issue. Please note th...

AI summary Customer Susan MacKay disputes NS Power's billing error after a smart meter was installed without proper monitoring, leading to conflicting statements (credit balance vs. $2621.83 bill). She claims NS Power is responsible for the mistake and refuses to pay for the period July 2025–March 2026, insisting only March–April 2026 charges are valid.

Statement of Account / Customer / Premises Service address 2026-05-04 CHG $786.98 $2,664.85 2026-04-14 PAY 50.00CR $1,877.87 2026-03-31 PAY 50.00CR $1,927.87 2026-03-20 CHG $2,621.83 $1,977.87 2026-03-17 PAY 50.00CR 643.96CR 2026-03-03 PAY...

AI summary A customer's account statement from 2025-12-01 to 2026-05-04 shows recurring charges and payments, with balances fluctuating between $2,664.85 and credit balances as low as 643.96CR. The table tracks monthly transactions, including a $2,621.83 charge in March 2026 and multiple $50.00 payments.

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AI summary The text explains that bills based on estimated meter readings may differ from actual readings, but discrepancies are reconciled in subsequent bills using a self-reconciling process. This ensures cumulative errors are resolved once actual readings are obtained.

il seeking consent after they receive this email. Please copy N.S.Power at the email address above on all future email to me. They will similarly copy you on their email to me related to this matter. Your dispute is a "consumption dispute"...

AI summary The text outlines N.S. Power's limited responsibility to deliver power to the metering point, emphasizing that on-premise energy usage is beyond their control. It highlights meter accuracy as critical for resolving billing disputes, detailing the 'as found' test process and the self-reconciling nature of estimated meter readings once actual readings are obtained.

Good afternoon, I am writing to dispute the bills I have received from NS Power over the past year or so. I can happily provide all documents that I could obtain from NS Power which is whatever I can access in my online account. I have cal...

AI summary A customer disputes NS Power bills, citing estimated charges, billing discrepancies, and poor customer service. They report excessive charges despite lower usage, conflicting credit balances, and refusal by NS Power to address meter inaccuracies or rate increases. The customer also mentions a new meter installation and ongoing billing errors.

However ..... 4. I was 'not supposed' to be relying on the notices I have been receiving stating "Credit balance - please do not pay" as an accurate reflection of my account. As you can imagine, both my wife and I are extremely confused by...

AI summary Customer Susan MacKay reports billing confusion, including overcharging, conflicting advice on account statements, and poor customer service interactions. She expresses frustration with unexplained charges, inconsistent guidance, and disrespectful treatment by representatives, requesting clarification from the regulatory committee.

ter readings from 2024 to 2026. Please accept the following summary of activities and communications pertaining to the May 11, 2026 DRO decision being appealed by Ms. MacKay: June 4, 2026 L. Wallace - On July 24, 2025 Ms. MacKay contacted...

AI summary Ms. MacKay disputes NS Power bills from 2025-2026, citing high charges and meter inaccuracies. She received a new AMI meter in July 2025, with the old meter tested and found compliant. NS Power acknowledged a billing oversight but offered a payment plan, which Ms. MacKay declined. The dispute was formally raised with the DRO.

Regulation 5.5 states: Should it be necessary for the Company to make a billing adjustment as a result of a customer being underbilled, for any reason, such adjustment for the amount of electric power and energy consumed in excess of that...

AI summary Regulation 5.5 limits billing adjustments to six months prior to the last meter reading. Ms. MacKay's bill was recalculated based on 180 days of usage (March 20, 2026), resulting in a $560.55 credit. NS Power acknowledges her as a good customer but cannot adjust past bills. The calculation includes base charges, energy rates, HST, and rebates.

Request IR-1: On June 4, 2026, NS Power provided copies of Ms. MacKay's bills, starting with the bill dated March 15, 2024, that showed her meter was read on March 13, 2024, and a connection fee of $11. - (a) Is March 13, 2024, the day NS...

AI summary This document outlines a series of questions regarding Ms. MacKay's utility account, including the start date of her account, meter details, billing practices, and consumption estimates. The questions are related to NS Power's actions and procedures.

Request IR-2: On June 4, 2026, NS Power said Ms. MacKay should only be responsible for payment of the energy for the 180 days leading up to her last scheduled regular meter reading date (March 20, 2026). NS Power's calculations yielded a c...

AI summary NS Power is being asked whether an updated closing bill was issued for Ms. MacKay to include a $560.55 credit, and what payment plan options are available to help retire her outstanding balance of over $2,500.

Request IR-3: - On June 4, 2026, NS Power said that Ms. MacKay should only be responsible for payment of the - energy for the 180 days leading up to her last scheduled regular meter reading date of March 20, - 2026. Ms. MacKay's March 2026...

AI summary NS Power is being asked to explain how it determines the 'last scheduled regular meter reading date' and why March 20, 2026, was designated as Ms. MacKay's last scheduled date despite her actual meter reading date being March 13, 2026. The request also asks for a credit calculation based on the actual reading date.