Topic:"Appeal Processes" in M12871

Susan MacKay After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Po...

AI summary Susan MacKay, as Dispute Resolution Officer (DRO), outlines her role in resolving disputes between Nova Scotia Power and customers, emphasizing her independence, jurisdiction over regulatory compliance, and the binding nature of her decisions on the utility but not customers, who may appeal to the Board within 12 days.

REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12871 – DRO Appeal – Susan MacKay Dear Ms. Wallace: In the Nova Scotia Energy Board's (Board, NSEB) letter...

AI summary The Nova Scotia Energy Board directs Nova Scotia Power Inc. to respond to Susan MacKay's appeal against a Dispute Resolution Officer (DRO) decision dated May 11, 2026, by June 4, 2026. The appeal includes attachments with customer data, bills, and meter test results.

May 21, 2026 Susan MacKay Dear Appellant: M12871 – Nova Scotia Power Inc. – Appeal by Susan MACKAY of a Decision of the Dispute Resolution Officer This will acknowledge receipt of your correspondence received by the Board on May 19, 2026,...

AI summary The Board acknowledges an appeal by Susan MacKay against a decision by Nova Scotia Power Inc.'s Dispute Resolution Officer. The letter outlines procedural steps, including providing the appeal to NS Power, public record disclosure, and requirements for confidential evidence submissions under Regulatory Rule 12.

o Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document Number: 330493 By copy of this letter, the Board reques...

AI summary The Board requests NS Power to respond to an appeal by June 4, 2026, providing documents reviewed by the DRO. Disconnection notices on the property are placed on hold pending the Board's decision. The appellant has 10 business days to reply to NS Power's response.