Susan MacKay After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Po...
AI summary Susan MacKay, as Dispute Resolution Officer (DRO), outlines her role in resolving disputes between Nova Scotia Power and customers, emphasizing her independence, jurisdiction over regulatory compliance, and the binding nature of her decisions on the utility but not customers, who may appeal to the Board within 12 days.