Regulation 5.5 states:
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Regulation 5.5 states: Should it be necessary for the Company to make a billing adjustment as a result of a customer being underbilled, for any reason, such adjustment for the amount of electric power and energy consumed in excess of that...
AI summary Regulation 5.5 limits billing adjustments to six months prior to the last meter reading. Ms. MacKay's bill was recalculated based on 180 days of usage (March 20, 2026), resulting in a $560.55 credit. NS Power acknowledges her as a good customer but cannot adjust past bills. The calculation includes base charges, energy rates, HST, and rebates.