Topic:"Customer Service" in M12982

PO Box 910 ● Halifax, Nova Scotia ● Canada ● B3J 2W5 July 23, 2026 Ralph Fitzpatrick Dear Ralph Fitzpatrick, Re: Account No. Meter No. 2032751 We are writing to confirm the results of the recently requested meter test. This test was conduc...

AI summary Nova Scotia Power conducted a meter test at the request of Ralph Fitzpatrick and confirmed the meter operates within prescribed accuracy limits. The letter informs Fitzpatrick of the option to request a further test by Measurement Canada at a cost of $55.00, with a potential credit if the meter is found to be inaccurate.

e customer service associate he spoke to advised that his billing appeared to be in line with his past use and that the bill was correct. This is referenced on page 1 of Confidential Attachment 2 . On April 30, 2026 Ms. Fitzpatrick spoke w...

AI summary Ms. Fitzpatrick disputes her May 2026 NS Power bill, claiming it is unusually high despite no changes to her property. Customer service associates confirmed the bill was based on actual readings, not estimates. She contacted the DRO to formally dispute the bill and provided her consent for the DRO to access her account information. NS Power has also submitted its position to the DRO.

Fitzpatrick DRO Appeal Confidential Attachment 2 has been removed due to confidentiality. PO Box 910 ● Halifax, Nova Scotia ● Canada ● B3J 2W5 July 23, 2026 Ralph Fitzpatrick Dear Ralph Fitzpatrick, Re: Account No. Meter No. 2032751 We are...

AI summary Nova Scotia Power informed Ralph Fitzpatrick that a meter test confirmed his meter operates within prescribed accuracy limits. The letter outlines options for further testing by Measurement Canada and mentions the Equal Billing program for budgeting assistance.

NS POWER COMMUNICATION/BILLING - i) My husband and I contacted NS Power several times regarding this issue. - \ Apr 23 they told my husband usage was aligned with previous year THIS IS INCORRECT. - \ NS Power was unable to provide any just...

AI summary The customer reports issues with NS Power's billing and communication, including incorrect usage alignment claims, lack of response to emails, and failure to separate actual from retroactive usage. The customer also highlights a 43% increase in consumption, attributed to a cybersecurity attack and a new 'time of day' program that impacted meter records.