3. Absence of Contemporaneous Supporting Evidence for Meter Readings During several engagements with NS Power Customer Service, I requested the opening meter reading and supporting information necessary to verify the electricity consumptio...
AI summary The customer reports that during interactions with NS Power, they were unable to obtain verifiable opening meter readings for their account during the 2025 period. Only during a dispute with the DRO were specific readings provided, but no supporting documentation was received on the bills. The customer acknowledges the figures may be correct but emphasizes the need for original meter-reading records to substantiate the consumption data.
Dispute Resolution Officer. From: JideNwakobi ........... Sent: Wednesday.Se~ To: Don Farmer Cc: Customer Relations subject: Re: Fw: 25 Sept email to the ORO from Jideofor Nwakobi re First Statemen' ■ I Hi Don, Thank you for your effort in...
AI summary The customer disputes NSPower's billing for July to December 2025, citing missing initial meter readings and incorrect allocation of charges to former tenants. The customer requests that the disputed amount be deducted from their current balance to facilitate fair payment by new tenants.
.,.THIS IS A DO NOT REPLY EMAIL\ .,. Thank you for your patience as we work to restore systems impacted by the recent cyber incident. More information can be found on our website at Home I Nova Scotia Power. At this time, we are not active...
AI summary This message from Nova Scotia Power informs customers about a cyber incident and provides instructions for accessing bill history. A customer, Jide Nwakobi, responds indicating they have online access to their bills and that an attached document lacks meter readings.