March 4, 2026 Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12710 – Customer Complaint – Brandon Smith Dear Ms. Henwood: On February 17, 2026 the Nova Scotia Energy...
AI summary The Nova Scotia Energy Board (NSEB) received a complaint from Brandon Smith regarding chronic power interruptions affecting his CPAP machine. The Board directed NS Power to respond by March 4, 2026, and NS Power provided information about their Critical Customer Care Program to address reliability concerns.
Momentary Interruptions First, NS Power would like to apologize for the momentary interruptions Mr. Smith has experienced and acknowledges that such interruptions are frustrating and inconvenient. However, momentary interruptions as descri...
AI summary NS Power apologizes for momentary power interruptions experienced by Mr. Smith, attributing them to recloser operations that prevent larger outages. Three outages on feeder 88W-323 were recorded, with no power quality issues found. NS Power clarifies Mr. Smith's feeder is not a problem feeder and encourages further direct contact for future issues.
Critical Customer Care Program NS Power has a Critical Customer Care Program for customers who use electricpowered medical equipment in their homes. The Critical Customer Care program does not guarantee uninterrupted service, but it does p...
AI summary NS Power's Critical Customer Care Program provides advance notice of outages, contact during extended unplanned outages, and restoration updates for customers using electric-powered medical equipment. Enrollment is encouraged via a provided phone number.