Topic:"Customer Service" in M13097

3. NS Power's responsibility to its customers I believe this aspect of my complaint deserves particular consideration. NS Power acknowledges that its scheduled Equal Billing reviews did not occur because of the cyber incident. I understand...

AI summary The complainant emphasizes the importance of clear communication and accountability by NS Power following a cyber incident that disrupted scheduled Equal Billing reviews. They argue that the lack of transparency and failure to address the impact on their account has caused significant distress, especially given the lack of alternative electricity providers in Nova Scotia.

5. Request for the Board's consideration I have now made all payments totalling over $3,800 to continue my ongoing service and my outstanding balance is now at $0.00. I have made these payments because I want to address the account respons...

AI summary Stephanie Jamieson has fully paid her outstanding balance but seeks clarification on changes to her Equal Billing amount, missed reviews, and calculations. She requests a credit or relief due to NS Power's failure in billing procedures and asks the Board to consider accountability and customer communication in its review.