Topic:"Customer Service" in M12561

PARTIALLY CONFIDENTIAL Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12561 – DRO Appeal – Daviyaun Talbot Dear Ms. Wallace: In the Nova Scotia Energy Board's(Boar...

AI summary This letter from the Nova Scotia Energy Board directs Nova Scotia Power Inc. to respond to an appeal by Mr. Daviyaun Talbot regarding a disputed billing decision. The appeal concerns continued billing after Mr. Talbot was evicted in 2021 and did not inform NS Power of service termination, resulting in an outstanding balance of approximately $2,000.

[email protected] From: Davivaun Talbot Sent: November 13, 2025 12:22 PM To: Subject: [email protected] Charges for unused services Hello. In 2021, I was evicted from an apartment on a hotel for a few weeks until...

AI summary Davivaun Talbot was charged by NS Power for electricity used at an apartment they were evicted from in 2021. They are disabled and did not know they needed to discontinue services, and now face a $2,000 bill. They are seeking clarification on whether documentation like an eviction order can help dispute the charges.

Request IR-6: - a) In your complaint you indicate that your disability insurer paid your NS Power bill. Please clarify the payment arrangement, including whether you submitted NS Power bills to your insurer or whether NS Power billed the i...

AI summary The request asks for clarification on how the complainant's disability insurer paid their NS Power bill and whether the complainant informed their insurer about the eviction.