Topic:"Customer Service" in M12767

\ EXTERNAL EMAIL/ COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links/ Faites preuve de prudence si vous ouvrez une piece jointe ou cliquez sur un lien I bought my house in Port Dufferin last year, and moved...

AI summary A customer reports being overcharged by Nova Scotia Power due to incorrect billing based on the previous owner's meter readings, leading to a massive $5400 bill. The customer expresses outrage over the lack of meter reading, dishonesty, and poor treatment by the company.

Briar Lee Mitchell In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia Power or the...

AI summary Briar Lee Mitchell is disputing a $6000 charge from NSPower for one month of service, claiming it is unreasonable. They have already contacted NSPower's customer relations and were told they do not own anything. They are seeking clarification and resolution through the Dispute Resolution Officer (DRO) process.

so, what do you need? Trust me... I have already emailed my attorney... ARE YOU ACTUALLY KIDDING ME WITH THAT FILTHY BILL? On Fri, Mar 20, 2026 at 10:51 AM Customer Relations wrote: Mr. Farmer, Access for the DRO has not been granted on th...

AI summary The customer, Briar Lee Mitchell, is expressing frustration with Nova Scotia Power (NSP) over an account access issue with the Dispute Resolution Officer (DRO). The customer is angry about the situation and demands resolution.

Sent: March 21, 2026 12:38 PM To: Customer Relations < [email protected]> Cc: [email protected] Subject: Re: DRO 19 Mar re Briar Lee Mitchell payment dispute \ \ Exercise Caution - This is an external email from: Be...

AI summary A customer, Briar Lee Mitchell, is frustrated with NS Power over estimated bills and meter readings. NS Power explains that estimated bills are based on previous usage and will be reconciled with actual readings once available. They confirm that the February 2026 bill was based on an actual meter read and that the customer can arrange a payment plan.

Request IR-1: - Please indicate: - a) whether you were aware that several bills issued during 2025 were estimated; - a. NO… I actually had NO IDEA they were lying on the bills. NO IDEA. - b) whether you reviewed the meter readings shown on...

AI summary The customer expresses frustration with Nova Scotia Power (NS Power) for issuing incorrect estimated bills in 2025 and not addressing their concerns. They claim they were unaware of the inaccuracies and did not contact NS Power for meter testing or reconciliation, citing a lack of trust and poor customer service.

Mitchell DRO Appeal (NSEB M12767) NSPI Responses to NSEB Information Requests 1 Request IR-4: 2 for accuracy. 3 4 (d) The customer was advised that flexible, interest-free, payment arrangements were available 5 if required. Customer Care n...

AI summary The text discusses NSPI's response to an information request regarding a customer's interaction with the company, specifically noting that the customer was offered flexible, interest-free payment arrangements but declined them.

From: Briar Lee Mitchell < > Sent: June 9, 2026 2:02 PM To: Wallace, Lisa Cc: Cavanaugh, Marina ; Blake Williams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reiner ; Customer Relations ; Penne...

AI summary Briar Lee Mitchell accuses NS Power of refusing to allow current bill payments, leading to escalating charges and interest. She claims the company is corrupt and colluding to increase her costs, while also expressing frustration over delayed resolution of her case.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Forwarded message From: Briar Lee Mitchell < Date:...

AI summary The email from Briar Lee Mitchell expresses frustration with NS Power over incorrect billing and account access issues, alleging underbilling, refusal to allow payments, and a lack of resolution. The sender claims they are being unfairly charged for energy use in an empty house and accuses NS Power of corruption and criminal behavior.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien NS Power still has my phone and account blocked. Th...

AI summary The user is experiencing significant issues with NS Power, including incorrect billing, account blocking, and refusal to allow payment for current usage. They claim NS Power's actions are corrupt and criminal, and they are seeking resolution and accountability.

lates most of the province's energy sector. The Board has carefully reviewed your submissions, the information filed by NS Power, the DRO record, and the responses provided during the appeal process. I would note at the outset of this lett...

AI summary The Nova Scotia Energy Board acknowledges an error in the DRO's statement regarding estimated usage and recognizes the frustration caused by discrepancies in billing. It explains that residential bills include a base charge and energy usage charges based on meter readings, and notes that reconciliation bills can be stressful for customers.