Topic/Matter Intersection

Topic:"Customer Service" in M12898

Matter: Nova Scotia Power Inc. - Distribution Routines CI Various- D055 – Planned Replacement of Deteriorated Equipment (ATO) - $11,359,8222025 ACE Plan – Routine Capital - Authorization to Overspend (ATO):Distribution Routines – Non-Confidential • D055 – Planned Replacement of Deteriorated Equipment: ATO amount $11,359,822

2 passages 1 document

Customer Service across all matters →

N-2NSPI (CA) RIR 1 to 12 - Redacted 2 passages

REDACTED Distribution Routines ATO CA IR-5 Attachment 1 Page 22 of 67 REDACTED (CONFIDENTIAL INFORMATION REMOVED) p. p. 16

REDACTED Distribution Routines ATO CA IR-5 Attachment 1 Page 22 of 67 REDACTED (CONFIDENTIAL INFORMATION REMOVED) 21.6 NSPI covenants and agrees to respond to requests for clarification from the Service Provider in a reasonable time period...

AI summary NSPI agrees to respond promptly to clarification requests from the Service Provider and collaborate to minimize downtime during service provision.

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PERFORMANCE p. p. 60

PERFORMANCE Measure Performance Metric Incident Level Minor B Environmental Moderate Adhere to terms of Nova Scotia Power Safe C Environmental Management System 4.01 Significant D >2 Significant (12 months Rolling) F High Potential First A...

AI summary The document outlines performance metrics and incident levels for Environmental, Safety, and Service Delivery measures, including actions to be taken based on performance scores. It includes tables detailing incident levels and performance actions, as well as a scoring system for service delivery.

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