Topic:"Customer Service" in M12972

What I Am Asking the NSEB to Do I respectfully request that the NSEB: - 1. Direct NS Power to conduct an internal review of my billing account for the period covered by the dispute, using its own records, and to apply a credit of $635.22 (...

AI summary The complainant requests the NSEB to direct NS Power to review their billing account, assess the handling of their complaint, evaluate systemic issues in customer service, and address ongoing security concerns related to account information transmission following a data breach.

Communication Accommodation I am hearing impaired. Telephone communication is not an option for me. All communication in this matter has been conducted by email, and I respectfully request that all NSEB communications with me be by email a...

AI summary The individual is hearing impaired and requests that all communication with the NSEB be conducted via email, as telephone communication is not an option for them.

ers" (whoever they may be) would have access to my personal identifiers, such as Civic/mailing addresses, Account numbers, email addresses, and so on, which the NSEB agreed would be kept confidential? Additionally, to clarify on my part, N...

AI summary David is concerned about the confidentiality of his personal information with NSEB and the delay in receiving his latest bill from NSP. He also inquires whether he should continue to CC Nicole or all NSP members in future correspondence.