HomeCustomer ServiceM12654Evidence
Topic/Matter Intersection

Topic:"Customer Service" in M12654

Matter: NSPI DRO Appeal - Billing Issues -  Michel Joseph Andre McMahon
3 passages 3 documents

Customer Service across all matters →

M-2Appellant Correspondence with NSPI (redacted) 1 passage
N.S.Power p. pp. 12-15
N.S.Power Please comment on the Customers following email messages of today as well as the DRO above statement. Don Farmer, P.Eng. Dispute Resolution Office From: Michel Joseph Andre McMahon Sent: December 4, 2025 10:41 AM To: customerrela...

AI summary Michel McMahon disputes billing practices by N.S.Power, citing 492 days of service charged over one year and non-sequential meter readings. He provided images to support his claim, and the DRO has been contacted for resolution.

M-4Appellant and DRO Correspondence - Post Decision (redacted) 1 passage
Michael Mc Mahon
Michael Mc Mahon If the Decision is not acceptable to you, you should appeal it to the NSEB. – Their contact information is: P.O. Box 1692, Unit M, Suite 300, 1601 Lower Water St. Halifax, N.S., B3J 2S3; Email - [email protected] ;Teleph...

AI summary Michael McMahon is disputing a decision made by NS Power and is requesting a formal response from them regarding his billing dispute. He indicates that if NS Power does not respond, he will consider their lack of response as an official reply.

M-5NSPI's Response to Appeal (redacted) 1 passage
Conclusion p. p. 5
Conclusion The Company sincerely apologizes for any confusion caused by estimated billing. The January 19, 2026 L. Wallace Company recognizes that this situation has been challenging for customers and appreciates their patience as accounts...

AI summary NS Power apologizes for billing confusion and is not applying late fees while accounts are reconciled. The correspondence has been sent to Mr. McMahon, and attachments are removed due to confidentiality.

Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →