HomeCustomer ServiceM12728Evidence
Topic/Matter Intersection

Topic:"Customer Service" in M12728

Matter: Nova Scotia Power Inc. - Storm Outage Analysis Report - December 19-20, 2025
2 passages 2 documents

Customer Service across all matters →

N-1Storm Report 1 passage
Outage Summary: p. p. 9
Outage Summary: Customers Impacted: 43,852 Customer hours of interruption: 289,711 Full Restoration\ : 66.8 Hours

AI summary An outage affected 43,852 customers, resulting in 289,711 customer hours of interruption. Full restoration was achieved after 66.8 hours, indicating the duration of service disruption and recovery efforts.

N-2NSPI (NSEB) RIRs 1-14 1 passage
1 Request IR-14: p. p. 3
1 Request IR-14: 2 3 The report's lesson learned section identifies observations but does not demonstrate what 4 5 action NS Power has/will take. Please provide a comprehensive action plan arising from this storm. Does NS Power intend to m...

AI summary The request asks NS Power to provide an action plan based on lessons learned from a storm and whether changes will be made to its vegetation management program. The response outlines several action items, including updating prediction models, using drones for damage assessment, improving communication practices, and addressing system password management.

Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →