Topic:"Customer Service" in M12786

(a lot of pictures coming in and requests going out) but is it the correct type of content? Field education opportunity. Do Better: • Substation: getting access to Open View • Need to get better at collecting/recording/analyzing ‘auditable...

AI summary The text discusses improvements needed in storm restoration processes, including better data collection, logistics coordination, and capturing auditable information. It highlights successful customer service outcomes and identifies areas for enhancement in damage assessment, resource allocation, and post-event review mechanisms.

5 2025 Storm Restoration Cost Report IG IR-8 Attachment 2 Page 6 of 9 Corporate Communications Lead: Done Well: • Quick turnaround on comms materials (within 3 hours) for EOC opening to ensure performance standard was met. • Kudos to the t...

AI summary The report highlights the Corporate Communications Lead's performance during a storm, noting rapid response times, effective restoration efforts, and positive social media sentiment. Areas for improvement include media interview logistics, content approval processes, and resource shortages for storm content creation.

T/elevated support models Do Better: o Fortify RPP rosters o Onboard RPP subplan leads and refresh rosters o Damage Assessment refresher training, review subplans for coordination with ROPs. Corporate Communications: Done Well: o Regulator...

AI summary The document evaluates performance in elevated support models, corporate communications, and logistics during an event. Key achievements include timely customer communication and rapid roster activation, while areas for improvement include aligning internal employee notifications with public materials and updating messaging documents promptly.