Topic:"Customer Service" in M12639

ived a building permit November 10th to install a temporary power stack, traveled 300 kms across Nova Scotia to buy an approved stack, got it installed, and that was inspected by NSP on November 25th. We were told our power would be hooked...

AI summary The resident is experiencing significant delays in the installation of power to their property despite having completed all necessary steps, including obtaining a building permit and installing an approved temporary power stack. NSP has not provided updates or resolved the issue, causing frustration and hindering further work on the site.

all the poles, let alone that it's been scheduled. This just isn't acceptable that not only are others getting their power before us, but that we should have to call for status updates or escalations. We were promised a callback following...

AI summary The complaint highlights poor customer service from NSP regarding delayed power pole installation and lack of communication. The customer, Teralee & Joey Sampson, expects a firm update by December 19th with a timeline for installation and power hookup within 21 days.