Topic:"Customer Service" in M12782

1 Request IR-1: 22 NS Power received completed or amended CNMP Participant Agreements. As such, the 23 average service levels for 2024 cannot be accurately calculated without this time and date 24 information. 1 Request IR-3: 2 3 4 Referen...

AI summary NS Power received CNMP Participant Agreements, but the average service levels for 2024 cannot be accurately calculated without time and date information. In 2025, NS Power met four of six Class 1 service standards, but two were not met. The Board directed a revision to the 'Execution of CNMP Participant Agreements' service standard. The request asks whether the unmet standards caused additional costs and if a cybersecurity incident impacted NS Power.

NON-CONFIDENTIAL 1 Request IR-1: 142 2025-06-27 Complete In Service 145 2025-08-20 Complete In Service 179 2025-01-13 Complete In Service 1 Request IR-4: 2 3 Page 10 references a single application that missed the service level target for...

AI summary The text discusses two requests related to service delays and restoration timelines. Request IR-4 inquires about delays in setting up a customer account and the impact on meter installation, with a response indicating no delay in meter installation but a 73-day setup period. Request IR-5 asks about the restoration of the hosting capacity map and table, with a response stating that map capabilities are expected to be restored by the end of May 2026, with the first update targeted for June 26.

Request IR-4: - Page 10 references a single application that missed the service level target for Account Set-up. - a) Did NS Power's delay in setting up this customer's account delay the installation of the customer's bi-direction meter? -...

AI summary The text references an application that missed a service level target for account setup, asking if NS Power's delay affected the bi-direction meter installation and the time taken to set up the account.

Board Findings The SBA requested that NS Power host a webinar to demonstrate the functionality of the hosting capacity map. However, this request appears intended primarily to confirm that the map has been restored and updated, rather than...

AI summary The Board found that NS Power's tracking of CNMP service standards was beneficial and directed it to provide a similar analysis in the 2026 report. It also directed NS Power to host a technical session with interested parties. The 2025 CNMP Annual Report was accepted.