Topic:"Customer Service" in M12438

Residential Behaviour Highlights - Residential Behaviour achieved 2.3 GWh of energy savings in Q2, before the program component was paused indefinitely in May 2025 due to a cybersecurity incident at NS Power that has resulted in NS Power b...

AI summary Residential Behaviour achieved 2.3 GWh savings in Q2 before being paused indefinitely in May 2025 due to a NS Power cybersecurity incident blocking AMI data transfers to E1. E1 cannot generate customer reports or measure usage changes without the data, leading to uncertainty in program targets and year-end forecasts. E1 and NS Power are discussing system restoration timelines, but no firm dates exist yet.

Table 1: Update on implementation of 2024 Evaluation Recommendations Year Evaluation Recommendation Source Comments Status 2024 Update the BNI DR Baseline Considerations document to properly address all situations encountered through the p...

AI summary The document outlines the implementation status of 2024 evaluation recommendations. The BNI DR Baseline Considerations document was updated in 2025 to address project review issues. E1 has implemented tracking dashboards to monitor participant wait times and program delivery satisfaction levels to improve performance and make necessary adjustments.