HomeCustomer ServiceM12826Evidence
Topic/Matter Intersection

Topic:"Customer Service" in M12826

Matter: NSPI DRO Appeal - Billing Issues - European New Market - Portland Street
3 passages 2 documents

Customer Service across all matters →

M-2Correspondence between Appellant, NSPI, and DRO (redacted) 1 passage
N.S.Power
N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer On M...

AI summary The Dispute Resolution Officer (DRO) is requesting access to N.S.Power account information for a dispute. Access has not been granted yet, and the customer is being asked for consent to release the information.

M-4NSPI Response to Appeal (redacted) 2 passages
REDACTED p. p. 0
an> 1 Mr. Genadi Shpoker is an authorized user on the account for European New Market. Inga Giter is the customer of record named on the account and billing records. May 11, 2026 L. Wallace - January 14, 2026 NS Power spoke with the custom...

AI summary Customer Inga Giter questioned billing accuracy for European New Market account, prompting NS Power to investigate meter readings. NS Power confirmed estimated billing was accurate, noting increased energy usage (355.7 kWh/day vs. 269.5 kWh/day prior year) and offering payment arrangements. The account's authorized user is Genadi Shpoker.

Section 7 p. p. 0
o establish a reasonable payment arrangement to address the outstanding balance and asks the customer to advise if they wish to discuss this option, so that a representative may contact them directly. NS Power's role is to deliver electric...

AI summary NS Power clarifies its role in delivering electricity and non-liability for customer energy consumption beyond the meter, citing factors like lifestyle and external conditions. The letter requests a payment arrangement and notes confidentiality of attachments.

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