NSPI DRO Appeal - Billing Issues - European New Market - Portland Street
What's happened
Filing Timeline
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13 Aug
RIRNova Scotia Power filed responses to four NSEB information requests in the European New Market DRO billing appeal (M12826), addressing meter history, estimation methodology, and payment arrangements on an outstanding balance of $27,787.89.
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24 Jul
RIREuropean New Market files Round 1 Information Request responses in NSPI DRO billing dispute appeal concerning Portland Street premises
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22 Jul
DocumentNSEB Board Staff issue four information requests to NS Power and one to customer Genadi Shpoker in DRO appeal over disputed billing at 590 Portland Street (European New Market)
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27 May
DocumentEuropean New Markets NS filed a reply challenging NSPI's 'security breach' explanation for disputed billing spike in M12826 DRO appeal
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11 May
DocumentNova Scotia Power filed its response to a customer DRO appeal in Matter M12826, defending estimated billing practices for European New Market following a cyber incident that disrupted meter reads from May 2025 through February 2026.
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27 Apr
CorrespondenceNSEB acknowledges DRO appeal filed by European New Market over Nova Scotia Power billing dispute at Portland Street, Dartmouth
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24 Apr
DocumentCommercial customer European New Market appeals DRO decision upholding Nova Scotia Power's $7,464.83 reconciliation bill stemming from 11 months of estimated meter readings at 590 Portland Street, Dartmouth
The filings themselves
Documents
Exhibits
7 files
- M-1 Notice of Appeal (redacted)
- M-2 Correspondence between Appellant, NSPI, and DRO (redacted)
- M-3 DRO Decision d. April 15, 2026 (redacted)
- M-4 NSPI Response to Appeal (redacted)
- M-5 Appellants Response to NSPI Reply (redacted)
- M-6 EUROPEAN MARKET(NSEB) RIR-1
- M-7 NSPI (NSEB) RIR-1 to RIR-4 (redacted)
Other documents
3 files
- 101757 Board Acknowledgment Letter
- 102890 NSEB (NSPI) IR-1 to IR-4
- 102891 NSEB (EUROPEAN MARKET) IR-1
What's discussed — click to drill in
Topics
Billing Procedures
19 passages across 7 documents
Appeal Processes
8 passages across 5 documents
Rates And Money
7 passages across 2 documents
Complaint Resolution
6 passages across 4 documents
Regulatory Approval Processes
6 passages across 4 documents
Customer Service
3 passages across 2 documents
Regulatory Oversight
2 passages across 2 documents
Boards Regulatory Rules
1 passages across 1 documents
Compliance Legislation
1 passages across 1 documents
Confidentiality
1 passages across 1 documents
Cybersecurity
1 passages across 1 documents
Disconnection Procedures
1 passages across 1 documents
Information Disclosure
1 passages across 1 documents
Performance Monitoring
1 passages across 1 documents
Public Utilities Act Nova Scotia
1 passages across 1 documents
Rate Design
1 passages across 1 documents
Regulatory Compliance
1 passages across 1 documents