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Topic/Matter Intersection

Topic:"Cybersecurity" in M12826

Matter: NSPI DRO Appeal - Billing Issues - European New Market - Portland Street
1 passage 1 document

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M-4NSPI Response to Appeal (redacted) 1 passage
Section 6 p. p. 0
• April 15, 2026 – Mr. Shpoker appealed the DRO's decision with the NSEB. NS Power agrees with the DRO's decision that NS Power has appropriately billed the customer. Following the cyber incident, NS Power was temporarily unable to access...

AI summary Mr. Shpoker appealed a DRO decision regarding billing discrepancies caused by a cyber incident affecting NS Power's meter data access. NS Power agrees with the DRO's decision and implemented manual meter reading to reconcile estimated and actual usage. Billing system operations have since been restored, and NS Power offers to establish a payment arrangement for the outstanding balance.

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