Gendi Shpoker
Gendi Shpoker After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.P...
AI summary Customer disputes a $7,464.83 March 2026 bill from Nova Scotia Power (NSP), arguing it was based on estimated meter readings leading to overcharging. The Dispute Resolution Officer (DRO) confirms the bill was calculated using actual readings after prior estimates, with reconciliation procedures applied. The DRO's decision is binding on NSP but appealable by the customer to the Board within 12 days.