Topic/Matter Intersection

Topic:"Customer Service" in M12747

Matter: NSPI DRO Appeal - Billing Issues - Allan King

2 passages 2 documents

K-3Request to Appeal DRO Decision 1 passage

Section 1

From: Allan King Sent: Sunday, March 15, 2026 6:27 PM To: [email protected] Subject: Re: DRO POST Final Written DRO Decision re Alan King consumption/billing dispute re Account TO: NSEB: After reviewing the contents of DRO Don...

AI summary Allan King appeals a DRO decision, citing NS Power's operational mismanagement, including estimated bills and communication failures. He claims NS Power's 'U' notation for unread meters was unexplained, leading to a $1,126.42 bill he cannot afford. He demands an outside audit and compensation.

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K-5NSPI (NSEB) RIR-1 to RIR-4 (redacted) 1 passage

REDACTED

REDACTED 1 Request IR-1: 2 3 On April 1, 2026, NS Power provided Mr. King's Statement of Account that showed the first 4 charge dated February 26, 2024, for However, the Account 5 Usage Info from the same Attachment 1 showed the earliest m...

AI summary The document outlines a series of information requests related to Mr. King's account with NS Power, focusing on the activation date of his account, the type of meter installed, and the testing of the meter. These requests are part of an appeal process involving the DRO and the Board.

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