Topic:"Customer Service" in M12641

M12641 MacLean NSEB IR-3 Attachment 1 Page 2 of 2 Da te P ri ed nt /0 1/ 26 28 D UP LI CA TE B IL L Ti P me in Pr te ri ed nt d By 1: 33 p m AH 21 1 Se p l Ju 24 24 63 61 0 0 .0 .0 Ma y Ma 24 24 62 59 13 23 25 80 21 .3 43 .7 r Ja n 24 62 2...

AI summary NS Power does not provide a year-end credit and consumption report to SGO clients due to legislative and technical constraints. The legacy Customer Information System (CIS) cannot support such reporting, and replacing it is a priority over making interim modifications. NS Power plans to enhance billing information once the new CIS platform is implemented.

Request IR-4: - a) Please explain whether NS Power provides a year-end credit and consumption report to SGO clients. - b) If so, please provide a sample year-end credit and consumption report that NS Power would provide to its clients. - c...

AI summary Request IR-4 asks NS Power whether it provides year-end credit and consumption reports to SGO clients, and if so, to provide a sample report, explain why not, and describe when and how the report would be provided.