Topic:"Customer Service" in M12876

Dear DRO, I'm submitting billing evidence for inaccuracies in my NS Power bills of late, postcyberbreach. I have attached my Nov.'25-Jan.26 bill , which shows an amount due of $672.27. Also attached is the subsequent bill for the period fr...

AI summary The customer is disputing NS Power bills for inaccuracies, including double billing and overbilling, and has contacted a supervisor without resolution. They request assistance from the DRO before escalating to the Energy Board, citing financial hardship and alleging systemic billing errors.

payments dating back to 2021. Please accept the following summary of activities and communications pertaining to the May 19, 2026 DRO decision being appealed by Mr. Hammond: June 9, 2026 L. Wallace • In November 2020, Mr. Hammond connected...

AI summary Mr. Hammond, a Time-of-Day (TOD) customer, appealed a May 2026 DRO decision regarding his 2021 energy bill. NS Power investigated and found his usage was lower than the previous occupant, with bills consistent with his prior address. The case references Confidential Attachments 2 (pages 3-4) for detailed billing analysis.

l the bills are included in Confidential Attachment 3 . Mr. Hammond has not been double-billed or overcharged; in January he was underbilled, resulting in an unfortunate larger bill in March 2026. NS Power has interest-free flexible paymen...

AI summary The correspondence discusses Mr. Hammond's billing situation, noting he was underbilled in January, leading to a larger bill in March 2026. NS Power offers flexible payment plans and has forwarded the communication to Mr. Hammond. Confidential attachments have been removed.