Topic:"Customer Service" in M13136

N.S.Power Please provide me with N.S.Power 's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer Fro...

AI summary Cinia Djankovic is requesting clarification from Nova Scotia Power regarding the calculation of her outstanding electricity bill, specifically the use of actual versus estimated meter readings. She has not received the requested information and is seeking resolution before committing to a repayment plan. The Dispute Resolution Officer (DRO) and Nova Scotia Energy Board (NSEB) have been involved in the process, with the DRO explaining the three-step resolution process and the option to appeal to the Board within 12 days.

firmation that the property was a year-round home, and the effect this had on billing; An explanation of the smart meter's remote-communication status and any periods when readings were not received; A detailed calculation showing exactly...

AI summary The customer is requesting clarification on billing and meter-reading history for their Nova Scotia Power account, citing a lack of regular bimonthly bills and an outstanding balance of $2,835.44. They also raised concerns about the meter reader not accessing the property despite foot access being available.