E-3ENSC 2011 DSM Evaluation Report prepared by Econoler
49 passages
tia Corporation ECONOL:R Overall Executive Summary 4.2 COMMERCIAL & INDUSTRIAL 4.2.1 Business Energy Rebates Program The 2011 evaluation of the BER program demonstrated that the program is well designed and has a good potential for success...
AI summary The Business Energy Rebates (BER) program saw significant growth in 2011, with 106 participants and substantial energy and demand savings. Evaluation highlighted the program's success but noted areas for improvement, including communication and marketing. The ENSC website was effective, but further engagement with participants is recommended to enhance program effectiveness.
ams in the overall executive summary of the 2011 demand-side management programs, the Evaluator has the following specific recommendations that are aimed at optimizing specific aspects of the program: RMP-R1. Review marketing material and...
AI summary The Evaluator recommends improving the marketing and in-store display of the 2011 demand-side management programs to increase awareness. The issues identified include the need for better design and implementation of marketing materials, as well as improved collaboration with retailers to ensure proper installation and visibility of program materials.
l display was sometimes disheveled. A lack of organization was also felt by the mystery shoppers in some of the stores. Consequently, the clients had difficulty identifying discounted products. Table 11: Program Awareness (2011) Non- Total...
AI summary The text discusses issues with store organization and customer experience, noting that a lack of organization made it difficult for clients to identify discounted products. Tables provide data on program awareness from 2008 to 2011, showing varying levels of participant recall and awareness of promotions.
5 All participants (100%) and the majority of non-participants (90%) reported that they were responsible for paying their electric bills, which is similar to results from past studies. Table 56: Responsible for Electric Bill – 2011 Non- To...
AI summary The data shows that 100% of participants and 90% of non-participants in 2011 were responsible for paying their electric bills, consistent with previous years. Similar results were observed from 2008 to 2010, with high percentages of participants and non-participants reporting responsibility for electric bills.
he rationale behind the two short periods? Page 10 Q: Who provide the associate training? Q: The delivery agent? Is the same as the implementation contractor? If yes why do we use different names? C: The socket study is a very good initiat...
AI summary The text contains a series of questions and comments from a regulatory proceeding related to the Retail Markdown Program (RMP) and Efficiency Nova Scotia Corporation's 2011 evaluation report. Topics include program activities, customer service, data tracking, evaluation methods, and potential program distortions.
On a scale from 1 to 10 (where 1 is very bad and 10 is excellent), what is your satisfaction level in regard to the preparation process to the Markdown promotion periods? Scale: S2a If your answer to S2 was equal to or less than 8, would y...
AI summary The text contains a series of survey questions about customer satisfaction with various aspects of a program, including preparation processes, marketing, program support, and program discounts. It also includes references to an evaluation report and a document number.
score? Reason(s): S6. On a scale from 1 to 10 (where 1 is very bad and 10 is excellent), what is your satisfaction level in regard to the program discounts? Scale: S6a If your answer to S6 was equal to or less than 8, would you care to sha...
AI summary The text consists of a series of survey questions asking participants to rate their satisfaction with various aspects of a program, including program discounts, interactions with Summerhill, the implementation contractor, discount processing, and discount tracking and reporting.
n Dimmer Switches (hard-wired); > Save $10 on Heavy Duty Outdoor Timers (plug-in); > Save $100 on Select Energy Star Refrigerators; > Save $100 on Select Energy Star Clothes Washers. Participating stores include 12 major chain retailers ac...
AI summary The document outlines a 2011 evaluation of the Retail Markdown Program by Efficiency Nova Scotia Corporation, including mystery visits to assess instant discounts, product displays, and employee knowledge at 10 stores across Nova Scotia.
of 1 or 2 to express their dissatisfaction (5% combined), while just under two in 10 offered a mid-range score of 3 (16%). Table 12: Overall Experience with the LIR program Level of Satisfaction 2011 Sample Size 69 Very satisfied – 5 55% 4...
AI summary The LIR program received high satisfaction ratings in 2011, with 55% of participants very satisfied and 23% satisfied. The primary reasons for satisfaction included lower energy bills, good service, and energy savings. These findings are based on a sample size of 69 participants.
cotia Corporation 2011 Evaluation Report Table 13: Satisfaction with the Program Reasons for Satisfaction 2011 Sample Size 54 Lowered energy bill 28% Good service 22 Saves energy 17 Better lights/lighting 11 Replaced the lights 11 Explaine...
AI summary The 2011 evaluation report discusses participant satisfaction with a program, highlighting that 28% were satisfied due to lowered energy bills, while others cited good service and energy savings. A small group of neutral respondents mentioned dissatisfaction with lamps and lack of perceived bill reductions.
satisfied with the program overall? PROBE: Anything else? [PROBE FOR SPECIFIC REASONS. ACCEPT MULTIPLE. RECORD FIRST/SUBSEQUENT MENTIONS SEPARATELY] RECORD VERBATIM RESPONSE Now I am going to read a list of specific aspects of the program....
AI summary The text outlines a survey process to assess customer satisfaction with a program, focusing on aspects such as communication, time required for work, installed energy conservation measures, and the quality of work completed. It also inquires about changes in energy behavior following an installer's visit.
Very dissatisfied – 1 Don’t know/refused removed from calculations Respondents were asked to rate various aspects of the MURR program. Results show a very high level of satisfaction. All respondents were satisfied with the program represen...
AI summary Respondents expressed very high satisfaction with the MURR program, particularly with the program representative and information received about energy efficiency. Most were also satisfied with the time required to complete work and the products installed, though satisfaction with the energy evaluation of their apartment was lower.
fied were you overall with the program on a scale from 1 to 5, where 1=‘not at all satisfied’ and 5=‘very satisfied’? [RECORD NUMBER, DO NOT ACCEPT A RANGE, 98 = Don’t know, 99 = Refused] Ref.: 5725 58 Efficient Products – Multi-Unit Resid...
AI summary The text is part of a program evaluation report for the Efficient Products – Multi-Unit Residential Renter Program by Efficiency Nova Scotia Corporation. It includes survey questions about customer satisfaction and reasons for dissatisfaction with the program, such as product suitability, energy evaluation duration, and customer preferences.
tant marketing tools to contact eligible businesses and promote the program. It also demonstrates that the use of promotional material was not intended as the main marketing strategy for this program. Very little promotional material was f...
AI summary The program has high participant satisfaction, with most expressing satisfaction with the overall program and its products. However, some participants faced issues with CFLs and installation barriers. Promotional material was limited, and program partners had concerns about its effectiveness.
heduling and timing of the installation (91%), their initial contact (91%) as well as the on-site lighting audit (85%). Table 13: Satisfaction with EP-DI Program 2008 2009 2010 2011 Satisfaction with Program n % n % n % n % Program overall...
AI summary The text presents survey data on customer satisfaction with the EP-DI program from 2008 to 2011, highlighting high satisfaction rates across various aspects such as installation, communication, and audit processes, with some decline noted in later years.
Training contractors and establishing a list of pre-approved contractors should be part of the program components to reduce complaints and achieve program savings as closely as possible. > Inform the participants about the expected savings...
AI summary The text discusses the importance of training contractors and informing participants about expected savings to reduce complaints and improve program effectiveness. It also suggests enhancing the ENSC website to improve communication about the EEH program.
(7%). If word of mouth is the main source of awareness for the program, marketing activities also contribute to its awareness. Table 7: How Customers Learned About the Program Program Awareness 2009 2010 2011 Sample Size 23 70 70 Word of m...
AI summary The text discusses how customers learned about a program, with word of mouth being the primary source of awareness, followed by newspaper ads, the internet, and television. Marketing activities also played a role in raising awareness.
Noticed Change in Comfort Level 2009 2010 2011 Sample Size 22 65 70 Yes 86% 89% 90% No 9 8 9 Don’t know 3 1 Refused 5 Changes Noticed 2009 2010 2011 Sample Size 19 59 63 House is warmer 32% Even temperatures throughout the home 79% 71% 29...
AI summary The document presents data on changes in comfort levels and energy efficiency perceptions from 2009 to 2011, including sample sizes and percentages of respondents who noticed changes such as warmer houses, even temperatures, fewer drafts, and reduced energy costs.
d somewhat lower satisfaction ratings in comparison with other measures, although this rating is still high (86%). Table 18: Satisfaction with Specific Aspects of the Program Satisfaction with Specific Aspects of the Program 2009 2010 2011...
AI summary The satisfaction ratings for the program are generally high, with 86% overall satisfaction. Most respondents are satisfied with the energy audits and energy efficiency measures, though some dissatisfaction was noted regarding the energy evaluator's demeanor, audit duration, recommendations, and follow-up reports.
a list of pre-approved contractors should be part of the program components to reduce complaints and achieve the forecast program savings more successfully. 13. Inform the participants about the expected savings of their projects: One of t...
AI summary The text discusses recommendations to improve energy efficiency programs, including pre-approved contractors to reduce complaints, educating participants on savings calculations, and clarifying program steps on the ENSC website to enhance understanding.
Efficiency Nova Scotia Corporation 2011 Evaluation Report 3.5 ENSC WEBSITE Customers can consult the ENSC website to find a large amount of information regarding the pilot, such as rebate amounts and eligibility criteria. However, Econoler...
AI summary The 2011 Evaluation Report highlights issues with the ENSC website, such as undefined acronyms, and discusses how participants learned about the Fuel Substitution Pilot, with 50% learning about it from the store where they purchased equipment.
Program have facilitated your participation in the program? Would you say it would have facilitated your participation in the program significantly, somewhat, slightly or not at all? 1. Significantly 2. Somewhat 3. Slightly 4. Not at all 9...
AI summary The text includes survey questions related to program participation, residence type, bedroom count, and home occupancy, collected for statistical purposes and kept confidential.
Other 1 1 All respondents would recommend the program to a family member or friend. This result is a strong indicator of satisfaction. Table 16: Value of the Program Would Recommend the Program to a Family 2009 2010 2011 Member or Friend S...
AI summary Respondents highly recommend the program, with 96% to 100% indicating they would recommend it to a family member or friend. Recommendations for improvement include adding more products like window and door replacements, improving communication, and enhancing the quality of work.
oving the program with better communication with the DA so that the OA can roughly inform people on when they could expect their work to be done. If the DA had a scheduling database and the OA had online access to it, it could be possible...
AI summary The document highlights the need for better communication between the Delivery Agent (DA) and the Office of the Auditor (OA) to improve participant experience and transparency. It also discusses the low installation rate of prescriptive measures and the limited impact of on-site visits in evaluating program effectiveness, with Econoler suggesting more focused evaluations on Direct Install products.
Efficiency Nova Scotia Corporation 2011 Evaluation Report 3.5 ENSC WEBSITE Customers can consult the ENSC website to find a large amount of information regarding the program, such as a list of rebates and eligibility criteria for the five...
AI summary The 2011 Evaluation Report discusses the ENSC website's role in providing information on the BER program, including rebate details and eligibility criteria. It also highlights participant perspectives from a telephone survey, noting that 21% of participants had previously participated in other energy programs.
rogram, a small number of respondents would like more information or information sessions (14%), better marketing of the program (12%) or better communication between customers and program staff (9%). More specifically, analysis of respond...
AI summary Respondents suggest improving program awareness through better marketing, information sessions, and advertising on agricultural websites. They also recommend increasing interactions with businesses and improving communication with program staff. Some respondents noted difficulties in accessing program representatives and suggested electronic forms for easier participation.
0-day delay to process the application and receive the incentive should be monitored to ensure that it is respected and avoid any complaints regarding delays. 12. Inform participants about expected customer savings: Once the final rebate i...
AI summary The text outlines recommendations for improving the Business Energy Rebates (BER) program, including monitoring application processing delays, informing participants of expected savings, including revision dates on application forms, and emphasizing energy bill savings in program communications.
calculations are done with the algorithms imbedded in the database, but our question is: Will the participant eventually know what will be the savings that he should expect from each measure? Page 8 Q: The table of incentives for each meas...
AI summary The document discusses concerns about the clarity and usability of the Business Energy Rebates program manual, including repeated sections, missing form elements, and the need for simplification. Questions are raised about who fills out the worksheets and where the data comes from.
kept strictly confidential and that we will not share the information you provide with any other party in a way that could identify your individual or corporate responses. Recording of the Interview Please note that the interview will be r...
AI summary The document outlines procedures for an interview regarding energy efficiency measures, including validation of hours of operation and confirmation of additional measures implemented after participation in the BER program. It emphasizes confidentiality and the use of a recording for documentation purposes.
m a participation point of view, these are indications that program marketing efforts are improving from past years, which means that the program clearly evolved in the right direction. Satisfaction Satisfaction towards the C&IC program ha...
AI summary The C&IC program has seen improved satisfaction, particularly in staff interaction and communication, following a transition from NSPI to ENSC. Despite some concerns about the M&V process, overall satisfaction remains high. Energy savings were calculated through on-site visits and interviews, with adjustment factors used to estimate overall program savings.
ses. This section should also mention the large institutional customers as eligible customers since the C&IC program targets hospitals, universities and regional school boards as well. > Supplement the ENSC website with information taken f...
AI summary The text discusses improvements to the ENSC website, including adding information from Appendix H of the C&IC program manual for staff training and updating the title of the 'Nova Scotia Power On-Bill Financing' section to better include customers of independent municipal electric utilities.
12 12 100% Those giving a rating of 5 or 4 on a scale where 5= ‘very important’ and 1 = ‘not at all important.’ 4.4.5 Organizational Decision Making Seventy-five percent of respondents reported that someone outside their organization took...
AI summary Seventy-five percent of respondents indicated that external parties, primarily design professionals and contractors, were most responsible for specifying measures implemented through the program. This trend has remained consistent since 2009 and 2010, highlighting the role of these external stakeholders in program implementation.
Section of 15. Supplement the ENSC website with information taken from Appendix H of ENSC Website the C&IC program manual: Appendix H of the program manual, intended to facilitate staff training, is a very good initiative in case there are...
AI summary The text discusses suggestions for improving the ENSC website and program awareness, including using Appendix H for staff training and FAQs, changing section titles to avoid confusion, and enhancing marketing to increase participation by emphasizing financial benefits.
r questions). In addition, this questionnaire should help shed light on the participant’s satisfaction in the program process and outcomes. Questions on other Potential Energy Efficiency Initiatives A1. Why did your company or organization...
AI summary The document contains a questionnaire aimed at gathering feedback from participants in the Commercial & Industrial Custom and New Construction Program regarding their reasons for participation, implementation of energy efficiency measures, and financial support received.
all measures. A5. (If yes to A4) Do you have any financial support for implementing the measures you mentioned in the previous question? If yes, could you name the program(s)? Ref.: 5725 104 Commercial & Industrial Custom and New Construct...
AI summary The text includes survey questions related to the Commercial & Industrial Custom and New Construction Program, asking about financial support, influence on decision-making, and overall satisfaction with the program.
_ List of typical significant barriers, for reference purposes only: 1. (concern that actual bill savings would be less than estimated) 2. (lack of information to make an informed decision) 3. (rebate/incentive was too little) 4. (paperwor...
AI summary The document lists common barriers to program participation, including concerns about bill savings, lack of information, and paperwork challenges. It also references an evaluation report for the Commercial & Industrial Custom and New Construction Program by Efficiency Nova Scotia Corporation in 2011 and asks for suggestions to improve the program.
ergy bills) 6. (Did not trust in energy professionals installing new measures) 96. (Other [SPECIFY: _]) 98. (Don’t know) 99. (Refused) You mentioned in a previous answer that there were some recommended measures in the feasibility study th...
AI summary The text includes survey questions about program participation, specifically whether participants implemented recommended energy efficiency measures after a feasibility study. It also references an evaluation report for the Commercial & Industrial Custom and New Construction Program by Efficiency Nova Scotia Corporation in 2011.
Efficiency Nova Scotia Corporation 2011 Evaluation Report SATISFACTION [S series] S1. On a scale of 1 to 5, where 1=‘not at all satisfied’ and 5=‘very satisfied’, how was your company or organization’s experience with each of the following...
AI summary This section of the 2011 Evaluation Report asks participants to rate their satisfaction with various aspects of the Custom Program and identify any barriers they faced in implementing energy efficiency measures. It includes both quantitative ratings and qualitative feedback on program experiences.
ere 1= ‘not at all important’ and 5 = ‘very important’, how important is reducing energy usage to your company or organization? [98 = Don’t know, 99 = Refused] do not accept a range B5. On a scale of 1 to 5, where 1= ‘not at all important’...
AI summary The text includes survey questions about the importance of reducing energy usage and managing energy costs for companies, as well as inquiries about the percentage of annual operating budgets attributed to energy costs and suggestions for improving the Custom Program. It also asks if a visual guide would have helped with program participation.
Program have facilitated your participation in the program? Would you say it would have facilitated your participation in the program significantly, somewhat, slightly or not at all? 1. Significantly 2. Somewhat 3. Slightly 4. Not at all 9...
AI summary The document includes survey questions related to program participation and firmographics, and references an evaluation report for the Commercial & Industrial Custom and New Construction Program by Efficiency Nova Scotia Corporation from 2011.
t suggested improvements to the SBES program. Accelerating the process was also suggested by five percent of respondents. Over half of the 2011 respondents could not provide an improvement suggestion. The following are participant comments...
AI summary The 2011 evaluation report of the Small Business Energy Solutions Program highlights the need for improvements in marketing, communication, and program clarity. Participants emphasized the lack of awareness and difficulties in understanding audit results and the slow approval process.
ts needed to be made to program marketing and advertising as a number of customers who could be aware of the program were not. Table 16: Suggested Improvements to the SBES Program Suggestions 2011 Sample Size 61 Increase advertising/market...
AI summary The SBES program faced challenges with customer awareness and understanding, as over half of the respondents in 2011 indicated they would have found a diagram illustrating the program steps helpful. The development of a participation process flow chart in late 2011 was seen as a positive step to improve clarity and engagement.
ENSC 15. Supplement the ENSC website with the participant process flow chart: Website ENSC developed a participant process flow chart in 2011 in order to make the program participation procedures clearer. This participant process flow char...
AI summary The document outlines suggestions for improving program participation and delivery for ENSC and SBES. These include updating the ENSC website with a participant process flow chart, creating a mailing list, accepting faxed contracts, streamlining eligibility and financing procedures, and continuing to promote the financial benefits of the SBES program.
e participant) to only one organization? Attachment A (Program Flow Chart) Q: You are using the term labor vendor instead of material vendor. Is it the same? If yes why do you call them differently? C: This flow chart is for the internal u...
AI summary The text discusses various attachments and comments related to the Small Business Energy Solutions (SBES) program, including requests for clarification on terminology, document formatting, and program evaluation methods. Comments focus on improving clarity, participant engagement, and the structure of evaluation tools.
t applicable It was the same Program Administrator I had to deal with a new PA The transition went smoothly The transition caused some delays or adjustments Other, please comment Q2 - On a scale from 1 to 10 (where 1 is very bad and 10 is...
AI summary The text is a survey related to the Small Business Energy Solutions Program administered by Efficiency Nova Scotia Corporation. It asks participants about their experience with the Program Administrator, satisfaction with the program, complaints received, and suggestions for improvement.
: Q7 – On a scale from 1 to 10 (where 1 is very unsatisfied and 10 is very satisfied), what is your satisfaction level in regard to the marketing and outreach activities to implement the program? Q 7a - If your answer to Q7 was equal to or...
AI summary The text includes survey questions about satisfaction with marketing and outreach activities for the Small Business Energy Solutions Program, relationship with partners, and lead generation. It also references an evaluation report and includes a reference number.
9b- The fact that now you chose your material vendor to get better prices has been a: Positive experience Negative experience Q10 – Who provides you with leads for potential participants? Ref.: 5725 53 Small Business Energy Solutions Progr...
AI summary The text contains survey questions related to the Small Business Energy Solutions Program delivered by Efficiency Nova Scotia Corporation. It asks about experiences with vendor selection, lead generation, market confusion, program name changes, modifications to the program, and complaints received during program delivery.
Q7 – On a scale from 1 to 10 (where 1 is very unsatisfied and 10 is very satisfied), what is your satisfaction level in regard to the marketing and outreach activities to implement the program? Q 7a - If your answer to Q7 was equal to or l...
AI summary The text contains survey questions evaluating the Small Business Energy Solutions Program, focusing on participant satisfaction with marketing and outreach, relationship with partners, and market confusion. It references an evaluation report from Efficiency Nova Scotia Corporation in 2011.
Program)? Q13- What is your opinion in regard to program on-course modifications other than the change of program name (e.g., more products to install, expand territory or any other modification)? Easy to adjust to the way you work Require...
AI summary The text includes survey questions about program modifications, complaints, and barriers to implementation related to the Small Business Energy Solutions Program. It also references an evaluation report from 2011 by Efficiency Nova Scotia Corporation.
120102012 DSM Evaluation Reports
77 passages
The 2012 evaluation of Custom Retrofit demonstrated that the program had undergone a series of positive changes that helped to improve and simplify its implementation and evaluation. Custom Retrofit was initially one of the two distinct co...
AI summary The 2012 evaluation of the Custom Retrofit program highlighted improvements in its implementation and evaluation, including new tools and increased collaboration with contractors and professionals. The program's main source of awareness was ENSC's marketing and outreach, and participant satisfaction remained high, though wait times for eligibility and rebates were less satisfactory.
Satisfaction Satisfaction with the program was very high among participants. Indeed, almost all participants (95%) expressed their satisfaction with the program. In particular, enrolling in the program was considered easy by nearly all par...
AI summary The program received high satisfaction ratings from participants, with 95% expressing satisfaction and 99% willing to recommend it. Participants found enrollment and scheduling easy, and program partners also reported satisfaction, though one Distributor Agent noted challenges working with AIR MILES due to timeline issues.
Table 6: Method of Enrolment in the Program Method of Enrolment 2011 2012 Sample Size 90 201 Over the phone 86% 73% Online 14% 23% Both 1% Don't know/Refused 2%
AI summary Table 6 outlines the method of enrolment in a program for the years 2011 and 2012, showing a decrease in phone enrolments and an increase in online enrolments over the period.
Participants were asked if they had encountered difficulties enrolling in the program and to rate the ease of enrolment on a scale of '1' to '5', where '5' is extremely easy. Enrolling for the program was considered easy by nearly all part...
AI summary Participants found enrolling in the program easy, with 82% of online enrollees and 89% of phone enrollees rating the process as 'extremely easy'.
3.5.9 Satisfaction with the Program The vast majority of participants indicated a high level of overall satisfaction with this program. Indeed, 95 percent of participants offered a rating of '5' or '4', where '5' is extremely satisfied; an...
AI summary The vast majority of participants (95%) reported high satisfaction with the program, with no participants indicating dissatisfaction, highlighting strong participant approval.
3.5.10 Participant Recommendations for Improvements In terms of providing recommendations to improve the program, just over three-quarters (78%) of participants were unable to offer any recommendations. A small number of participants would...
AI summary Most participants (78%) could not provide recommendations for improving the program, while a small percentage suggested better advertising (7%), a wider product variety (5%), improved scheduling (2%), and more product information (1%).
Program Charts 11. Provide partners and participants with simplified process charts: The Evaluator recommends developing a simplified participant process chart and posting it on the program website, which is comprehensive, clear and well d...
AI summary The text discusses the need for simplified participant process charts and more quantitative performance indicators in outreach activities. It emphasizes clarity, accessibility, and regular updates to ensure effectiveness and informed decision-making.
Q7a. Did you receive any complaints from other program partners? No Yes : If yes, from which partners? (Please do not mention names, just the party's role) Q7b. What was the complaint/were the complaints about? Q8. What suggestions do you...
AI summary The text presents a form used to collect feedback from program partners regarding complaints and suggestions for improving program performance. It includes questions about complaints received, their nature, and suggestions for enhancing outreach and marketing efforts.
Table 45: Age of Respondent Age of Respondent 2011 2012 Sample Size 90 201 18 to 24 0% 1% 25 to 34 8% 6% 35 to 44 11% 8% 45 to 54 20% 24% 55 to 64 38% 29% 65 or over 20% 30% Don't know/Refused 3% Nearly all the respondents paid their elect...
AI summary Table 45 presents the age distribution of respondents in 2011 and 2012, with the majority aged 55 or over. Nearly all respondents paid their electricity bills themselves.
Table 46: Method of Electricity Bill Payment You Pay Electricity Bills 2011 2012 Sample Size 90 201 Yes 97% 94% No 2% 5% Don't know/Refused 1% The vast majority of respondents were in homes where they resided year-round (99%).
AI summary Table 46 shows that in 2011 and 2012, the majority of respondents (97% and 94% respectively) paid their electricity bills. A small percentage (2% and 5%) did not pay, and a minimal number (1%) were unsure or refused to answer. Most respondents lived in year-round homes.
Awareness and Marketing In order for the program to keep being successful in the years to come, program awareness constitutes an important aspect of the program strategy. Survey results showed that nearly six in ten CFL or LED buyers had h...
AI summary The Instant Savings program's success depends on effective awareness and marketing strategies. Surveys show high customer recognition of the program, with in-store promotions and customer engagement events contributing significantly. However, challenges remain, including difficulties in engaging store personnel and tight timelines for campaign preparation. Retailers also suggest expanding the range of eligible products to increase program impact.
2.2.4 In-Store Visits In the spring (May–June) and fall (October) of 2012, a total of 20 visits and observations were conducted by Econoler in various stores to gather qualitative information to describe the in-store client experience. Sev...
AI summary In 2012, Econoler conducted 20 in-store visits to assess the efficiency of instant rebates, product displays, and employee knowledge at seven major chain retailers. The findings were part of an evaluation of customer experience related to energy efficiency programs.
Product Promotional Display Of the ten stores visited, four participated in the customer engagement event. Overall, the in-store events were fine but not great. Only two out of four representatives were well informed about the products and...
AI summary The customer engagement event in four stores showed mixed results, with only two representatives well-informed about products and rebates. Promotional tools like stickers and signs were used but poorly placed in some areas, making it difficult for customers to identify eligible products for rebates.
3.4.3 In-Store Visits Summary In summary, the mystery shopper observed a marked improvement in the awarding of rebates at the checkout counter, use of promotional displays and organization of customer engagement events during the store vis...
AI summary The mystery shopper observed significant improvements in rebate processing, promotional displays, and customer engagement during fall 2012 store visits compared to spring. Promotional materials were more consistent, and representatives were better prepared and more present during the fall campaign.
Q7b. What was the complaint/were the complaints about? Q8a. Now, approximately how many complaints have you received from retailers thus far in 2012? Number of complaints: Q8b. What was the complaint/were the complaints about? Q9. What sug...
AI summary The text contains a series of questions posed to retailers regarding complaints received in 2012, the nature of those complaints, and suggestions for improving program performance, particularly in marketing and outreach. The questions are part of a confidential evaluation process aimed at improving program effectiveness.
Scale: S1a. If your answer to S1 was equal to or less than 8, would you care to share the reason or reasons for such a score? Reason(s): S2. On a scale from 1 to 10 (where 1 is "very bad" and 10 is "excellent"), what is your satisfaction l...
AI summary The text consists of a series of survey questions related to customer satisfaction with various aspects of a program, including preparation process, marketing, support, program items, rebates, and interactions with Summerhill. The questions use a 1 to 10 scale and include optional open-ended follow-up questions for scores of 8 or lower.
Do not ask the following questions directly to the representative. Simply show interest in the product/event. In-Store Event Section of the Store where the Event Takes Place Comments Location of the event (which section in the store). Is i...
AI summary This table outlines an in-store event related to energy efficiency programs, focusing on the location, information provided by representatives, and promotional materials used. It includes questions about product rebates, program details, and event visibility.
representatives in person and energyefficiency contests they can enter. It encourages followers to access all the energy-efficiency services for which they are eligible. - > New Website: ENSC's new website will feature robust categorizatio...
AI summary This section discusses ENSC's marketing and outreach activities, including a new website with predictive features, email marketing strategies, and customer relationship management improvements. Additional efforts focus on promoting the Heat Energy Assistance program through various media and in-store initiatives.
Table 16: Satisfaction with the Program Satisfaction with the Program 2011 2012 Sample Size 70 80 Very satisfied 61% 60% Satisfied 29% 35% Neither satisfied nor dissatisfied 6% 1% Dissatisfied 3% 3% Very dissatisfied 1% Don't know 1%
AI summary Table 16 presents customer satisfaction data for a program in 2011 and 2012. The majority of participants were very satisfied (61% in 2011 and 60% in 2012), with a slight increase in satisfaction in 2012. A small percentage of participants were dissatisfied or very dissatisfied, and a minimal number were unsure of their satisfaction level.
Respondents were asked about their satisfaction with specific aspects of the program. The results showed a very high level of satisfaction. Indeed, all participants were satisfied with the courtesy of the EA, and the vast majority were sat...
AI summary Respondents expressed high satisfaction with various aspects of the program, including the courtesy of the energy advisor, the scheduling and timing of energy assessments, the information provided, and the overall rebate process. Most participants were satisfied with the time frames for completing upgrades.
Q3. On a scale from 1 to 10, where 1 is very poor and 10 is excellent, please rate your satisfaction in regard to the: Aspects of the program Score 1 = very poor 10 = excellent Reason If you answered 8 or less, please share the reason(s) f...
AI summary The document presents a survey with questions about satisfaction with various aspects of a program, including marketing, relationships with ENSC and partners, and specific inquiries about program modifications, complaints, and barriers to delivery. The focus is on the Home Energy Assessment Program and related changes.
Number of complaints: Q7b. What was the complaint/were the complaints about? Q8. What suggestions do you have to improve program performance? Q9. More precisely, what suggestions do you have concerning program marketing and outreach activi...
AI summary The text includes questions about the nature of complaints, suggestions for improving program performance, and specific recommendations for marketing and outreach activities. It also mentions confidentiality and the potential for follow-up contact.
Satisfaction with [Service/Program] (S Series) - S1. Thinking of your OVERALL experience with the [Home Energy Assessment service/EnerGuide for Existing Houses Program] up to this point, including any services received or energy efficient...
AI summary The text outlines a survey designed to assess customer satisfaction with the Home Energy Assessment service or the EnerGuide for Existing Houses Program. It includes questions about overall satisfaction, reasons for dissatisfaction, and specific aspects of the service or program.
Very satisfied Satisfied satisfied nor dissatisfied Neither Dissatisfied dissatisfied Very DK/Ref a. The First Energy Audit Overall (This was the first audit of your home's energy use that identified ways to make it more energy efficient)...
AI summary The text presents a survey with questions related to customer satisfaction regarding energy audits, upgrades, and service provider interactions. It includes categories such as the first and final energy audits, scheduling, information provided, and the overall experience with the program.
Table 16: Application Process Program Application Process 2012 Sample Size 75 5 - Very easy 64% 4 27% 3 7% 2 1% 1 - Very difficult 1% Don't know removed from calculations \ \ Percentage of respondents who gave a rating of 5 or 4 on a scale...
AI summary Table 16 presents the application process for a program in 2012, with 75 respondents rating the ease of application. The majority (64%) found it 'very easy,' while only 1% found it 'very difficult.' The data reflects customer satisfaction with the process.
\ \ \ Question wording in 2011: The measure implemented in your home Those who found participation in the program difficult offered a number of reasons for this opinion. Two participants noted that the paperwork or the process was time-con...
AI summary Participants found the program difficult to navigate due to time-consuming paperwork, lack of awareness, installation issues, poor communication, and delays in receiving rebates.
Table 18: Value of the Program Would Recommend the Program to a Family Member or Friend 2011 2012 Sample Size 28 75 Yes 100% 100% No
AI summary Table 18 presents the value of a program based on customer recommendations. The data shows that 100% of respondents in both 2011 and 2012 would recommend the program to a family member or friend, with sample sizes of 28 and 75 respectively.
ABILITY OF THE ADVISOR TO CONVEY HIS/HER OBSERVATIONS TO THE CLIENT The advisor explained his views in simple language which the client can easily understand / 5 The advisor made an effort to convince the client to undertake the recommende...
AI summary The text evaluates the advisor's ability to communicate effectively with clients during energy assessments. It highlights the advisor's use of simple language, thorough explanation of processes and reports, attention to client concerns, and adherence to safety and property respect.
Homeowner and Builder Involvement The vast majority of homeowners were involved early in the decision to participate in the program and in decisions related to the implementation of energy efficiency measures. The involvement of the homeow...
AI summary The document highlights the significant involvement of homeowners and builders in energy efficiency programs, emphasizing early communication with the public and the importance of informing builders about the program, with 74% of builders typically deciding to participate.
Table 7: Program Awareness among Homeowners Sources of Program Awareness 2011 (%) 2012 (%) Sample Size 70 70 TOTAL ENSC SOURCES – 29% Newspaper/renovation guide ad or story 4% 13% Radio advertisement 7% 10% Home show (unspecified) 4% 9% EN...
AI summary Table 7 shows the sources of awareness about Efficiency Nova Scotia Corporation (ENSC) programs among homeowners in 2011 and 2012. Contractors and the internet were the most common sources of awareness in both years, with word of mouth also playing a significant role.
Table 11: Concerns with Program Prior to Taking Part Concerns with Program Prior to Taking Part 2011 (%) 2012 (%) Sample Size 53 69 Yes 6% 10% No 94% 90% Base: Respondents who personally took part in the decision to participate in the prog...
AI summary Table 11 shows that in 2011 and 2012, a small percentage of participants had concerns about the program prior to taking part. Concerns included lack of information, time frame, paperwork, and cost of measures. Most participants (94% in 2011 and 90% in 2012) did not have concerns.
3.6.6 Homeowner Satisfaction with the Program There was a high level of satisfaction with the program overall, and with specific aspects of the program. Nearly all participants were satisfied with the program overall (93%). The majority we...
AI summary The program received high overall satisfaction from homeowners, with 93% expressing satisfaction. Participants were particularly satisfied with aspects like the final energy assessment and scheduling of reviews. However, there is room for improvement in the information provided by Energy Assessors and the recommendations for measures, which received lower satisfaction ratings.
Table 16: Reasons for Dissatisfaction with Program Overall - Homeowners 2012 (#) Reasons Dissatisfied with Program Single Most Important Reason Other Reasons Sample Size 5 5 Poor service from DA 4 1 Lack of communication 2 2 The review of...
AI summary Homeowners expressed dissatisfaction with the program, citing poor service from Distribution Agents (DA), lack of communication, and delays in the review process. Mistakes in the review of house plans and insufficient coverage during assessments were also mentioned as contributing factors.
The small number of participants who found participating in the program difficult offered a number of reasons. Specifically, participants identified problems with being informed of the requirements, difficulty getting the process started,...
AI summary A few participants found the program challenging due to issues with communication, lack of information about requirements, difficulty starting the process, and time-consuming paperwork. Some also had problems with the assessment process or the EA.
3.6.7 Homeowner Recommendations for Improvements Recommendations for improving the program are perhaps not surprising, given the above-mentioned problems pertaining to communication and understanding which measures could or should be imple...
AI summary Participants in the proceeding suggested improvements to the homeowner program, including more marketing, better information on eligible measures, expanded rebate eligibility, and a simpler participation process. However, a significant portion of participants could not provide suggestions for improvement.
Table 30: Satisfaction with Program - Builder Satisfaction with Program Sample Size 2012 Program overall 50 92% Process to receive rebate 47 77% Respondents giving a ratings of "Very satisfied" or "Satisfied" Don't know/Refused excluded fr...
AI summary Table 30 shows builder satisfaction with the program, with 92% satisfied overall and 77% satisfied with the rebate process. Dissatisfaction was cited due to lack of information, insufficient incentives, poor service, and delays in rebate processing and plan reviews.
This Appendix presents all recommendations made by the Evaluator throughout the report as well as the sections where the recommendations originated. Sections Recommendations Marketing and Outreach Activities 9. Make the performance indicat...
AI summary The appendix outlines a recommendation to enhance the marketing plan's performance indicators by making them more quantitative, specific, and effective, with a focus on the performance of each marketing strategy tool and the inclusion of revision dates.
Q9. More precisely, what suggestions do you have concerning program marketing and outreach activities? Thank you very much for your time and co-operation. Your answers will be treated in strict confidence—no names will ever be mentioned in...
AI summary The text is an introduction to a survey or evaluation process regarding program marketing and outreach activities. It emphasizes confidentiality and the purpose of gathering feedback to improve program performance.
Satisfaction with Program (S Series) - S1. Thinking of your OVERALL experience with the Performance Plus program up to this point, including any services received or energy efficient upgrades installed, how satisfied are you overall with t...
AI summary The text outlines survey questions related to customer satisfaction with the Performance Plus program. It includes questions about overall satisfaction and reasons for dissatisfaction, such as delays in rebate processing, installation, and service quality.
- S5. You indicated that you were not satisfied with the first review of the house plans. What was the SINGLE most important reason you were dissatisfied? [DO NOT READ. PROBE FOR SPECIFIC REASONS. ACCEPT ONE RESPONSE] - 1. (The review of t...
AI summary The text contains survey questions related to customer dissatisfaction with energy efficiency reviews and final energy audits, including reasons for dissatisfaction and difficulty in participating in the program. It focuses on customer experience and feedback regarding the process.
[IF S1 = 3 OR 4 OR 5] - S2. You indicated that you were not satisfied with the program overall. What was the SINGLE most important reason you were not satisfied with the program overall? [DO NOT READ. PROBE FOR SPECIFIC REASONS. ACCEPT ONE...
AI summary The text presents survey questions related to customer dissatisfaction with a program, focusing on reasons such as delays in rebate processing, installation, and paperwork, as well as satisfaction with the incentive process. It includes options for respondents to specify their concerns and rate their level of satisfaction.
2.2.3 Interviews with Delivery Agents In October 2012, two interviews were conducted with the program DAs in order to understand, among other things, their involvement in the program, their participation process, as well as their perceptio...
AI summary In October 2012, two interviews were conducted with Delivery Agents (DAs) to understand their involvement, participation process, and perception of and satisfaction with the program. The interview protocol is detailed in Appendix II.
Table 5: Sources of Program Awareness Sources of Program Awareness 2012 Sample Size 181 TOTAL ADVERTISING 29% Mailings from ENSC 11% Radio 8% Newspaper 6% ENSC Website 4% ENSC staff/DA 24% Co-worker, family, friend 24% Participated in othe...
AI summary Table 5 shows the sources of program awareness in 2012, with the majority of respondents (29%) citing total advertising, followed by ENSC staff/DA (24%) and co-workers, family, and friends (24%). Other sources include mailings, radio, newspapers, and the ENSC website.
Table 10: Information Received and Behavioral Changes Information Received 2012 Sample Size 181 Yes 75% No 18% Don't know 8% Information Led to Behavioral Changes 2012 Sample Size 135 Yes 49% No 50% Don't know 1% Base: Respondents who rece...
AI summary Table 10 presents data on information received and behavioral changes in 2012. Of 181 respondents, 75% said they received information, while 49% of 135 respondents indicated that the information led to behavioral changes.
Table 12: Satisfaction with Program Satisfaction with Program 2012 Sample Size % Program overall 179 96% Time required to complete the work 181 98% Quality of the work completed 181 97% Energy conservation measures installed 175 96% Overal...
AI summary Table 12 shows high satisfaction levels with the program, with 96% of respondents expressing satisfaction overall. Key reasons for satisfaction include good service, energy savings, and positive experiences with installers and communication.
Table 13: Reasons for Satisfaction with Program Reasons for Satisfaction 2012 Sample Size 171 I liked the installer who visited the home 35% Good service 28% Saves energy 23% Lowered energy bill 20% Information received/informative 20% Pro...
AI summary Table 13 presents the reasons for satisfaction with a program in 2012, based on a sample size of 171 respondents. The most common reasons included liking the installer, good service, energy savings, and lower energy bills.
A small number of participants were dissatisfied with the program (n=8), giving various reasons for their dissatisfaction. Some did not like the installer who visited their home, some did not like the item installed (including insulation o...
AI summary A small number of participants (n=8) expressed dissatisfaction with the program, citing issues such as dissatisfaction with installers, installed items (like insulation or light bulbs), and lack of perceived energy bill reductions.
Table 15: Application Process Program Application Process 2012 Sample Size 171 5 - Very easy 81% 4 11% 3 5% 2 2% 1 - Very difficult 2% Don't know removed from calculations \ \ Multiple responses
AI summary Table 15 presents the application process for a program in 2012, with a sample size of 171 respondents. The majority (81%) found the process 'very easy,' while only 2% found it 'very difficult.' This data reflects customer perceptions of the ease of applying for the program.
Among the small number of participants with the perception that the program application process was difficult (n=14), six mentioned a lack of adequate advertising or program awareness, while four felt there was a lack of information in gen...
AI summary Among 14 participants who found the program application process difficult, six cited insufficient advertising or awareness, and four mentioned a lack of general information or proper communication about the application process.
Although the majority (67%) of the participants did not offer any recommendations for improvements, those who did mentioned the following: a better advertising campaign or stronger efforts to build program awareness (13%); a wider range of...
AI summary Most participants (67%) did not provide recommendations for improvements. Those who did suggested enhancing advertising campaigns, increasing program awareness, offering a wider range of products, providing more product information, and improving overall communication.
- 1. (Lowered energy bill) - 2. (Good service) 99. (Refused) - 3. (Saves energy) - 4. (Better lights/lighting) - 5. (Informative/Information received) - 6. (I liked the installer who visited the home) - 96. (Other) [SPECIFY _______________...
AI summary The text presents a survey with customer feedback on a program, including satisfaction ratings for various aspects such as energy savings, service quality, and lighting improvements. It includes response options and instructions for participants.
S4. Overall communication from the program 1 2 3 4 5 97/98/99 S5. Time Required to Complete Work 1 2 3 4 5 97/98/99 S6. Energy conservation measures installed 1 2 3 4 5 97/98/99 S7. Quality of the work completed 1 2 3 4 5 97/98/99 - S8. Us...
AI summary The text outlines various sections related to a program's communication, time required for work, energy conservation measures, and the quality of work completed. It also asks for a rating on the ease of applying to the program using a 5-point scale.
Table 13: Information Received about Energy Efficiency Information Received about Energy Efficiency 2012 Sample Size 37 Yes 70% No 24% Don't know/Don't recall 5% 3.5.5 Satisfaction with the Program
AI summary Table 13 presents survey data from 2012 regarding energy efficiency program participation, with 70% of respondents indicating they received information, 24% indicating they did not, and 5% unsure. Section 3.5.5 discusses satisfaction with the program.
Table 14: Satisfaction with Overall Experience Satisfaction with Overall Experience 2012 Sample Size 36 Very satisfied – 5 56% 4 33% 3 8% 2 3% Very dissatisfied – 1 Don't know removed from calculations
AI summary Table 14 presents customer satisfaction with the overall experience in 2012, with a sample size of 36. The majority (56%) were very satisfied, followed by 33% satisfied, 8% somewhat satisfied, and 3% dissatisfied. No responses were very dissatisfied, and unknown responses were excluded from calculations.
Table 15: Reasons for Satisfaction with Program Reasons for Satisfaction 2012 Sample Size 32 Good service 38% Lowered energy bill 25% Saves energy 22% Products/services offered through the program 16% Program was free 9% Liked the evaluato...
AI summary Table 15 outlines the reasons for satisfaction with a program among 32 respondents in 2012. The top reason was good service (38%), followed by lowered energy bills (25%) and energy savings (22%). Three of the four dissatisfied participants noted that installed products did not meet their needs.
Table 18: Participation Process Participation Process 2012 Sample Size 37 5 - Very easy 62% 4 24% 3 11% 2 3% 1 - Very difficult Don't know removed from calculations
AI summary Table 18 presents data on the participation process in 2012, including a sample size of 37 and responses to a question about ease of participation, with 62% rating it as 'Very easy' and lower percentages for other ratings.
Marketing and Outreach Activities 9. Make the performance indicators more quantitative: To make the current performance indicators in the marketing plan more precise, specific and effective, they should be modified to reflect more quantita...
AI summary The text discusses improvements to marketing performance indicators and data collection in a program. It recommends making performance indicators more quantitative, ensuring all fields in the tracking sheet are filled, and collecting additional data such as CFL installation location and heating/air conditioning information for better evaluation.
3.4 RELATIONSHIP WITH PARTNERS As part of the process evaluation, 10 distributors involved in the instant rebate component were interviewed about their satisfaction with the program. As shown in the table below, overall program satisfactio...
AI summary A process evaluation of the instant rebate program involved interviews with 10 distributors, resulting in an overall satisfaction score of 8.3. Distributors expressed dissatisfaction with complicated procedures, frequent program changes, and delays in product specifications.
3.5.2 Program Awareness Participants found out about BER in a number of different ways. However, communication from ENSC was the primary source (41%), including contact with ENSC staff (20%), the ENSC website (14%), the newspapers (5%), EN...
AI summary Participants learned about the Business Energy Rebates (BER) program through various channels, with ENSC communication being the primary source. Word of mouth also played a significant role, suggesting high program satisfaction.
Table 10: Individual Responsible for Specifying Measures to Be Implemented Main Responsible 2011 (%) 2012 (%) Sample Size 43 56 Someone within company/organization 35% 27% Contractor 28% 25% Outside design professional (architect, engineer...
AI summary The text discusses the distribution of responsibility for specifying measures to be implemented in energy efficiency programs and highlights that most participants did not face barriers during program participation, although some cited issues such as lack of information, excessive paperwork, and slow approval processes.
3.5.6 Satisfaction with the Program In terms of satisfaction with the program, all the aspects received satisfaction from over 80 percent of the participants. The program overall received the highest level of satisfaction (95%), followed c...
AI summary The program received high satisfaction ratings from participants, with 95% overall satisfaction. Interactions with ENSC staff were also highly rated at 91%. Lower satisfaction was reported for the rebate or incentive amount, at 82%, though still positive.
Table 15: Satisfaction with Program 2012 Sample % Sample % Satisfied 42 91% 56 95% 38 87% 56 91% 40 85% 56 89% 42 86% 55 89% 41 55 89% 43 79% 56 82% Size 2011 Satisfied 83% Size \ Those giving a rating of 5 or 4 on a scale where 5= "Very s...
AI summary Table 15 presents satisfaction rates with a program, showing high satisfaction levels (85-95%) across different samples. Most participants found the program easy to join, though some expressed dissatisfaction due to perceived lack of help from ENSC or difficulties in signing up.
The few participants who found the participation process difficult indicated that it required too much paperwork, that there was not enough information on the process, or that the process itself took too long.
AI summary Participants who found the process difficult cited excessive paperwork, lack of information, and lengthy timelines as challenges.
Table 17: Causes for Program Application Difficulty Causes for Program Application Difficulty 2012 Sample Size 7 Too much paperwork 4 Not enough information on process 3 Timely process/Took too long 2 Base: Respondents who found process di...
AI summary The document highlights challenges in program application, with respondents citing excessive paperwork and lack of information as primary issues. However, 80% of BER participants recommended the program to others, indicating overall satisfaction and potential for continued promotion.
Table 19: Recommendations to Improve Program Suggestions 2011 (%) 2012 (%) Sample Size 43 56 Provide more information/information sessions 14% 11% Better marketing/awareness 12% 11% Make forms more user-friendly 2% 9% Offer more measures r...
AI summary Table 19 presents recommendations to improve a program based on survey responses from 2011 and 2012. Key suggestions include providing more information, better marketing, user-friendly forms, and increased rebates. A majority of respondents indicated no recommendations or stated they did not know.
Verification and Recall - V1. Our records indicate that your company or organization participated in Efficiency Nova Scotia's Business Energy Rebates Program. Is this correct? - 1. Yes (Go TO V3) - 2. No - V2. Is there someone else at your...
AI summary The document outlines a verification and recall process for determining participation in Efficiency Nova Scotia's Business Energy Rebates Program. It includes a series of questions to confirm participation and identify the most knowledgeable individual within the organization.
Satisfaction On one hand, as with its performance in 2011, satisfaction with Custom Retrofit was still strong for the year of 2012, as revealed by the 2012 evaluation, with the vast majority of participants reporting being satisfied with t...
AI summary Customer satisfaction with the Custom Retrofit program remained strong in 2012, with high overall satisfaction and improved satisfaction with communication and consultant interactions. However, wait times for eligibility confirmation and rebate processing received the lowest satisfaction ratings, with consultants noting long delays.
Participant Survey ENSC C&I Custom Program November 1, 2012 Could I speak with [INSERT NAME]? - 1. Yes [GO TO INTRODUCTION] - 2. No [SAY "Perhaps you can help me anyway." GO TO INTRODUCTION]
AI summary This text is the beginning of a participant survey for the ENSC C&I Custom Program, asking if the respondent can speak with a specific individual. If not, the surveyor requests assistance anyway.
INTRODUCTION Hello, my name is ______ and I am with CRA (Corporate Research Associates), and we are performing an evaluation of energy efficiency services provided by Efficiency Nova Scotia Corporation. Our records indicate that you or you...
AI summary An individual from CRA (Corporate Research Associates) is contacting a participant of Efficiency Nova Scotia Corporation's Commercial and Industrial Custom Program to gather feedback for program evaluation and improvement purposes.
≢ ECC NOL .≣R 8. 9. 96. 100. 101. (Business associate or friend / Word of mouth) (Trade show) (Other way, specify:) (Don't know) (Refused) P4. 1. 2. 3. 4. 5. 6. 7. 8. 96. 98. 99. What was the SINGLE most important reason your company or or...
AI summary The text contains survey questions related to customer participation in a Custom program, focusing on reasons for participation and decision-making responsibilities. It includes options for responses such as incentives, energy savings, and technical support.
Satisfaction [S Series] S1. On a scale of 1 to 5, where 1='not at all satisfied' and 5='very satisfied', how was your company or organization's experience with each of the following aspect of the Custom Program? If your company or organiza...
AI summary The text outlines a satisfaction survey for participants in a Custom Program, asking about their experience with various aspects such as communication, eligibility confirmation, study processes, project implementation, and rebate procedures. The survey includes specific questions and response options, with some items conditional on database entries.
APPENDIX I - RECOMMENDATIONS Sections Recommendations Tracking Sheet 6. Add customer contact details in the tracking sheet: The Evaluator recommends adding customer contact details (phone number, email, etc.) in the same tracking tool as t...
AI summary The Evaluator recommends adding customer contact details, such as phone numbers and emails, to the tracking sheet used for following up on project progress and program impacts. This information can be included either in the same sheet as energy savings data or in a separate sheet within the same spreadsheet.
3.3.1 Program Awareness ENSC is successfully communicating about the BES program in a variety of ways. Both SBES and CDI participants primarily found out about the program from various ENSC sources, although this was much more likely for C...
AI summary ENSC is effectively promoting the BES program through multiple channels, with CDI participants more likely to learn about it from ENSC sources, while SBES participants are more likely to discover it through word of mouth, indicating positive program perception.
Table 9: Satisfaction with Program Overall 2011 2012 Satisfaction with Program SBES (%) SBES (%) CDI (%) Sample Size 61 76 74 Overall program 87% 95% 85% Base: Percentage of respondents who were very satisfied / satisfied \ Base: Percentag...
AI summary Table 9 presents satisfaction rates with the SBES and CDI programs in 2011 and 2012, showing high levels of satisfaction among respondents. The sample sizes and percentages of very satisfied/satisfied respondents are provided for each year.
Table 10: Reasons for Dissatisfaction with the Program 2012 SBES (#) CDI (#) Reasons for Dissatisfaction Most Important Reason Second Most Important Reason Most Important Reason Second Most Important Reason Sample Size 4 4 11 11 I expected...
AI summary Table 10 presents reasons for dissatisfaction with the SBES and CDI programs in 2012. Key issues include expectations of higher savings, mismatch between installed measures and needs, and dissatisfaction with the evaluator's performance. The sample size for SBES was 4 and for CDI was 11.
The majority of participants were satisfied with the length of time between when they applied for the program, and when measures were implemented in their facilities with 86 percent among both the SBES and the CDI participants giving a rat...
AI summary Most participants in the SBES and CDI programs were satisfied with the time it took for measures to be implemented after applying, with 86% rating their experience as '4' or '5', indicating high satisfaction.
Table 11: Satisfaction with Time Interval between Program Application and Implementation 2012 Satisfaction with Time Interval SBES (%) CDI (%) Sample Size 76 71 5 "Very satisfied" 62% 68% 4 24% 18% 3 7% 8% 2 4% 1% 1 "Not at all satisfied"...
AI summary Table 11 presents customer satisfaction levels with the time interval between program application and implementation for the SBES and CDI programs in 2012. The data indicates a high level of satisfaction, with most respondents rating their experience as 'very satisfied' or 'satisfied'. The section '3.3.5 Recommendations for Improvements' suggests areas for enhancement based on this feedback.