K-3Correspondence between Appellant, DRO, and NSPI (redacted)
5 passages
From: Customer Relations Sent: Tuesday, April 21, 2026 11:27 AM To: '[email protected]' Cc: Customer Relations Subject: RE: 20 April email to the DRO from Harley Kalbfleisch re Review of power billing Mr. Farmer, Access for th...
AI summary NS Power has provided account details and meter reads to the DRO regarding billing discrepancies. Estimated readings for May and July 2025 were used, but the September 2025 bill was based on an actual read. NS Power assures that any discrepancies will be corrected in future bills.
The customer's meter read for May was estimated. He was billed for 1977 kWh's and a total of $405.29 (which includes the base fee + energy charges) te code No. of days New meter read Last meter read Multiplier kWh used 02B 63 70572.05 6859...
AI summary The customer's meter readings for May, July, and September were estimated or adjusted, leading to billing discrepancies. NS Power claims the customer was billed appropriately, despite adjustments and rebilling for previously charged periods.
il seeking consent after they receive this email. Please copy N.S.Power at the email address above on all future email to me. They will similarly copy you on their email to me related to this matter. Your dispute is in part a "consumption...
AI summary The text addresses a consumption dispute where N.S.Power's responsibility is limited to delivering power to the metering point, not controlling on-premise energy usage. Meter accuracy is emphasized as critical, with procedures involving accredited tests and potential independent verification. Estimated meter readings and their reconciliation in subsequent bills are also discussed.
Don Farmer, P.Eng. Dispute Resolution Officer From: harley kalbfleisch Sent: Monday, April 20, 2026 12:06 PM To: [email protected] Subject: Review of power billing
AI summary An email from Harley Kalbfleisch requesting a review of power billing. The message is directed to the Dispute Resolution Officer at Nova Scotia Power and contains no detailed discussion of specific issues or arguments.
Greetings! Please note that I sent the Nova Scotia review board my issue and they advised me that I should have send it to you (first). Nova Scotia power has not responded to my written and e-mailed concern. Please find a file attached tha...
AI summary Harley Kalbfleisch alleges Nova Scotia Power (NSP) overbilled him by at least $662 due to an error in correcting billing estimates with actual meter readings. He reports NSP's customer service dismissed his concerns, stating 'it is right because it is right,' and failed to respond to emails. Kalbfleisch also questions NSP's use of a provincial tax rebate to adjust a base charge error, citing complex calculations.
K-5NSPI Response to Appeal (redacted)
4 passages
er 11, 2025. NS Power further advised that an additional meter read was performed on January 16, 2026. This is referenced on pages 1 to 2 of 3 in Confidential Attachment 2 . May 7, 2026 L. Wallace - April 20, 2026 Mr. Kalbfleisch contacted...
AI summary Mr. Kalbfleisch disputed his September 2025 bill, alleging overbilling of $662 due to incorrect billing reconciliation and rebate application. NS Power responded, explaining estimated meter reads for May and July 2025 led to a reconciliation bill in September, which was accurate. The dispute involves billing procedures and accuracy.
lected in a future bill. The September meter read was a true read and the bill was the reconciliation bill. The billing below shows describes the breakdown of the May, July, and September 2025 bills. The customer's meter read for May was e...
AI summary The customer disputes billing discrepancies for estimated meter reads in May and July 2025, with NS Power asserting proper billing. A true read in September 2025 led to a rebill, adjusting prior charges. The DRO ruled in favor of NS Power, and the customer appealed to the NSEB, which NS Power supports. The DRO's decision is referenced in Confidential Attachment 1.
idential Attachment 1 . • April 22, 2026 – Mr. Kalbfleisch appealed the DRO's decision with the NSEB. NS Power agrees with the DRO's decision that NS Power has appropriately billed Mr. Kalbfleisch. Following the cyber incident, NS Power wa...
AI summary Mr. Kalbfleisch appealed a DRO decision regarding NS Power's billing practices after a cyber incident caused estimated meter readings. NS Power agrees with the DRO, stating manual meter readings were implemented to reconcile discrepancies. Actual consumption data confirmed overestimation, with billing adjustments ongoing as of March 2026.
he property of 76,227.00. The previous actual meter read, taken on March 14, 2025, was 68,595.05, confirming total actual consumption of 7,632 kWh over the full 181-day period. May 7, 2026 L. Wallace To reconcile the earlier estimates, NS...
AI summary NS Power reconciled estimated billing discrepancies with actual meter readings, crediting $731.51 for overcharged May/July 2025 periods and applying a $115.02 base charge for the full-service period. The provincial rebate was not used to correct base charge errors. NS Power clarifies its role is delivering electricity, not managing customer consumption factors like heating systems or external temperatures.