From: [email protected] To: Cc: [email protected] Subject: DRO Final Written Decision re Catherine Urbonas Billing dispute Date: May 26, 2026 11:18:24 AM Attachments: NSP bills Oct 15 24 - Feb 15 26.pdf NSP chart Oc...
AI summary This email concerns a billing dispute involving Catherine Urbonas and NSP, with attached documents including bills, invoices, and meter readings, as well as regulatory documents such as Regulation 5.1 and Regulation 6.4.
e invoice as it was received after the bill has been generated. The ledger shows the correct balance of $282.44" . Board approved Regulations relevant to this matter are 5.1 and 6.4 – copy attached. Specific bills can be other than expecte...
AI summary The document explains that specific bills may differ from expectations when based on estimated meter readings. Once actual readings are obtained, discrepancies are reconciled in subsequent bills due to the self-reconciling nature of the meter reading process.
Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260606001 Submitted on: Saturday, June 06 2026 at 03:35:04 PM (ADT) Contact Information Name on account: Catherine Urbonas Account number: \ \ \ \ \ \ \ Business contact:...
AI summary A customer is appealing a decision by the Dispute Resolution Officer (DRO) regarding billing issues with NS Power. The customer is requesting a more reliable method to report meter readings and is frustrated with the lack of communication from NS Power.
DATE OF READING OR ESTIMATE MY PHOTO SENT TO NSP NSP ACTUAL READING NSP ESTIMATE ESTIMATED INVOICE GENERATED CORRECTED INVOICE ACCURATE INVOICE GENERATED FIRST TRY April 23-2026 56668 X May 21-2026 1 April 20-2026 55189 22 X X 163 April 20...
AI summary The table outlines dates related to meter readings, estimates, and invoice corrections over several years. It includes entries for dates when photos were sent to NSP, actual readings, estimates, and corrected invoices. The data spans from 2023 to 2026, showing discrepancies and corrections in readings and invoices.
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