Topic:"Billing Procedures" in M12633

DRO made decision on: Dec 16 2025 Type of complaint: Billing Issues Additional details: I went bankrupt, I told nsp and told them they would need to contact the person taking the property over (randy bolt). I filed for bakruotxy on August...

AI summary A customer filed a complaint with the DRO regarding billing issues after going bankrupt and leaving a property. They argue that Nova Scotia Power (NSP) reconnected service without their approval, violating bankruptcy law. The customer claims NSP's policies override legal requirements and demands that the debt be transferred or backdated.

1 message Customer Relations To: [email protected] Mon, Dec 15, 2025 at 2:46 p.r The customer was connected a that were filed by the customer dated August 8, 2 balance up to and transferred that balance off the subject account...

AI summary The customer was connected and filed a complaint on August 8, 2023, leading to a balance adjustment. NS Power calculated interest, which was included in the account balance of $489.03.

Howatt DRO Appeal (NSEB M12633) NSPI Responses to NSEB Information Requests 1 Request IR-1: 4 on "customer of record" status, even where the individual no longer has legal 5 possession or physical control of the premises. 6 7 (b) How does...

AI summary The document discusses NSPI's response to NSEB's information request regarding customer of record liability under the Regulations. NSPI explains that liability remains with the customer of record regardless of physical control of the premises, citing the deemed service agreement and standard utility practices.

PARTIALLY CONFIDENTIAL 1 Request IR-4: 2 3 (a) Please clarify whether NS Power has the ability to transfer usage responsibility for 4 an existing account without a termination request from the customer of record. 5 6 (b) When was the accou...

AI summary The document discusses a request regarding the transfer of usage responsibility for an existing electricity account. NS Power clarifies that responsibility remains with the original customer until service termination, and a new account is established upon connection. The new tenants did not provide the date they began occupying the property.

Request IR-4: - a) Please clarify whether NS Power has the ability to transfer usage responsibility for an existing account without a termination request from the customer of record. - b) When was the account transferred to the new tenants...

AI summary Request IR-4 seeks clarification on NS Power's ability to transfer account responsibility without customer consent, the date of account transfer to new tenants, and whether new tenants informed NS Power of their occupancy start date.