Topic:"Billing Procedures" in M12654

From: Michel Joseph Andre McMahon Sent: December 20, 2025 5:24 PM To: Energy and Regulatory Boards Tribunal ; [email protected]; [email protected]; [email protected]; [email protected]; Customer Relations Subject: NS P...

AI summary The sender reports that NS Power and their Dispute Resolution Officer, Don Farmer, have not addressed a complaint regarding inaccurate past use displayed on billing invoices. The sender requests a final decision on the dispute and highlights public scrutiny of NS Power's billing practices.

practices as displayed in their public advertisements stating that inaccurate bills are being circulated due to the use of inaccurate estimated readings on Meters designed to eliminate this practice. Please add this issue to their current...

AI summary Michel raises a concern about inaccurate customer bills due to the use of estimated readings on meters that are supposed to eliminate this issue. He requests that the matter be added to the list of issues to be resolved and that a confirmation be provided that the inaccuracies will be corrected.

jurisdiction. You may wish to file a complaint with the NSEB on that matter, Don Farmer, P.Eng. Dispute Resolution Officer From: Michel Joseph Andre McMahon Sent: December 10, 2025 7:57 PM To: Customer Relations ; nspdisputeresolution@gmai...

AI summary The sender, Michel McMahon, is requesting that Nova Scotia Power fix its billing system to correct inaccuracies after a credited bill. He argues that it would be more efficient to address the issue directly rather than justifying incorrect billing.

The Company prepares quarterly public financial statements filed on SEDAR+, in accordance with US GAAP. These statements are subject to annual audits and quarterly reviews by Ernst & Young LLP. NS Power's accounting policies under GAAP are...

AI summary The document discusses NS Power's compliance with GAAP in preparing financial statements and billing practices. It also includes a customer's complaint regarding the accuracy of bill presentation and a response from the Dispute Resolution Officer (DRO) clarifying their role in investigating regulatory compliance.

This example had no energy charges as the meter read indicated O kWh used. Meter number Rate oode No. of days Now meter mad Last meter mad MuJtlpBer kWh used 2135456 02B 123 744.00 744.00 1 0 2135456 02B 67 748.00 744.00 1 4 Your meter was...

AI summary This example shows a billing scenario where no energy charges were applied due to zero kWh usage as indicated by the meter reading. The table includes meter details, billing dates, and outstanding balances, with a base charge and energy charges listed.

Be reminded that customer bills must be both accurate and reflect actual transactions. Please explain. Michel On Fri, Dec 5, 2025 at 3:16 PM Customer Relations wrote: Mr. Farmer, The number of days indicated on the invoice under 'Your past...

AI summary NS Power explains that customer bills are being reconciled to correct inaccuracies caused by estimated billing. Credits are applied to adjust for overestimations, ensuring customers are only charged for actual usage.

Michel McMahon Please review the highlighted statement in the immediately following N.S.Power email, as well as the attached ledger and meter record. Please provide bills/evidence to support your statement : "A number of bills have include...

AI summary Michel McMahon is requesting evidence to support a claim that some bills included charges for a second meter, which he considers sporadic and unjustified. He refers to an email from N.S.Power and attached records.

A Final Decision is supposed to address all disputes…and their "Final Decision" omitted the dispute "Inaccurate Past Use Displayed on Billing Invoice". 1. NS Power is Refusing to Respond to a Dispute. This includes accountability of both N...

AI summary The text highlights that a Final Decision omitted a dispute regarding inaccurate past use displayed on billing invoices. It also notes that NS Power is refusing to respond to the dispute, including accountability of NS Power and their Dispute Resolution Officer, Don Farmer.

- discrepancy. He requested that the matter be addressed. This is referenced on page 13 of 43 of in the DRO file attached as Confidential Attachment 1 . - December 4, 2025 The DRO asked Mr. McMahon to review the highlighted statement in NS...

AI summary The text discusses a dispute involving billing discrepancies and meter readings, with Mr. McMahon raising concerns about incorrect charges and non-sequential meter readings. The DRO has requested clarification and supporting evidence from NS Power regarding the billing periods and estimated usage.

- December 17, 2025 Mr. McMahon stated that the "Final Decision" does not address his dispute regarding the inaccurate number of days billed indicated on the right-hand side of the invoice. He noted that NS Power had previously confirmed t...

AI summary Mr. McMahon disputes the accuracy of billing invoices issued by NS Power, specifically the number of days billed. He asserts that NS Power had previously confirmed the inaccuracy and requests that the Final Decision address this issue. NS Power agrees with the DRO's decision, stating that billing was appropriate.

Billing Reconciliation Following the cyber incident, NS Power was unable to access meter data because meters could not transmit information remotely via the Advanced Metering Infrastructure (AMI) network. As a result, most bills issued pri...

AI summary Following a cyber incident, NS Power was unable to access meter data via AMI, leading to estimated billing. Manual readings were conducted, and discrepancies were reconciled through credits on subsequent bills, in accordance with Section 5.1 of the Regulations. Mr. McMahon's bills were adjusted to reflect actual usage, ensuring customers are only charged for electricity they used.

"Past electric use" Section Mr. McMahon also raised concerns about the "Past electric use" section on his bills. He noted that summing the intervals shown (62 + 57 + 63 + 120 + 67 + 123) results in 492 days. This occurs because the display...

AI summary Mr. McMahon raised concerns about the 'Past electric use' section on his bills, noting that overlapping estimated and reconciled intervals caused confusion. NS Power acknowledged the issue and explained that the underlying calculations are accurate but that the bill format needs improvement. They plan to address this through the Customer Information System (CIS) modernization initiative, as outlined in M11884, once the new system is in place.