Topic:"Billing Procedures" in M13148

1. Background and Nova Scotia Power's Admitted Administrative Failure Nova Scotia Power confirms that service commenced in my name on July 23, 2025, and that an administrative error prevented the account from being properly billed until Ap...

AI summary Nova Scotia Power admits to an administrative failure that caused a 7-month delay in billing for a customer starting July 2025. The customer was billed retrospectively for 9,354 kWh after a meter reading was finally obtained in February 2026. The customer argues that the responsibility for the error should not fall on them, as it was due to NS Power's administrative processes.

the tenants responsible for the usage. I no longer have that practical opportunity because their leases and accounts have already been concluded"; that N.S.Power indicate :"NS Power confirms there was a billing error after the customer pla...

AI summary The dispute concerns a billing error by NS Power that led to incorrect billing from August 2025 to April 2026. The customer argues that the financial burden of the retroactive charges should not fall entirely on them, as they were unable to recover costs from tenants who actually incurred the electricity usage. NS Power acknowledges the error and offers to set up payment arrangements.

N.S.Power Customer Relations Please provide the meter reading basis, and the related record, as well as the calculation detail, that resulted in the 2 Apri 2026 outstanding balance pf $1959.11 Don Farmer, P.Eng. Dispute Resolution Officer....

AI summary The customer disputes a billing error by NSPower related to the allocation of electricity consumption charges from July to December 2025, requesting the deduction of that period's bill from the current balance and questioning why the financial burden of the error falls entirely on them.

Jideofor Nwakobi Based on the immediately following highlighted N.S.Power statements, it appears to me that you did not receive bills, and therefore did not make payments, over the Aug 2025 to April 2026 period - see attached ledger. It al...

AI summary The dispute involves a billing error by N.S.Power, resulting in an outstanding balance of $3,386.56. N.S.Power acknowledges the error and offers to set up a payment arrangement. The Dispute Resolution Officer (DRO) seeks agreement from the customer to close the matter or issue a final decision.

N.S.Power Please provide me with N.S.Power 's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer Fro...

AI summary Jide Nwakobi is requesting Nova Scotia Power to reconcile retroactive charges applied to his account, which were not reflected in the bills he received in 2025. He argues that the inaccurate billing has caused financial difficulties as the tenants responsible for the usage have already settled their accounts.

\ ,..THIS IS A DO NOT REPLY EMAIL\ ,.. Thank you for your patience as we work to restore systems impacted by the recent cyber incident. More information can be found on our website at Home I Nova Scotia Power. At this time, we are not acti...

AI summary Nova Scotia Power is informing customers of a cyber incident impacting systems and is not managing email inquiries at this time. A customer, Jide Nwakobi, is requesting corrected billing information, specifically meter readings from previous bills to accurately assess usage by a new tenant.

Dispute Resolution Officer. From: JideNwakobi ........... Sent: Wednesday.Se~ To: Don Farmer Cc: Customer Relations subject: Re: Fw: 25 Sept email to the ORO from Jideofor Nwakobi re First Statemen' ■ I Hi Don, Thank you for your effort in...

AI summary The customer disputes NSPower's billing for July to December 2025, citing missing initial meter readings and incorrect allocation of charges to former tenants. The customer requests that the disputed amount be deducted from their current balance to facilitate fair payment by new tenants.

The second attachment is a copy of the meter reads obtained for the subject account. NS Power confirms there was a billing error after the customer placed service in their name. This resulted in no read bills or estimated bills the be gene...

AI summary NS Power acknowledges a billing error that occurred after a customer placed service in their name, resulting in incorrect billing. The error was corrected with a reconciliation bill issued in April 2026, and NS Power apologizes and offers payment arrangements. The customer granted consent to release account information to the ORO.

N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer From...

AI summary The customer is requesting Nova Scotia Power to reconcile retroactive billing adjustments from 2025, which were not reflected in the original bills. This has led to financial difficulties as the tenant accounts have already been settled based on previous billing information.

review.•• Hello, Thanks for your email response, but it frankly misses the request. I have online access to my bills. the document you attached earlier has no meter readings, which is the standard. Being a tenant rented and occupied unit,...

AI summary The tenant is requesting accurate billing information with meter readings from the previous year and up to December 2025 to determine usage by the previous tenant. They claim the February bill and meter reading are incorrect and not their responsibility. Nova Scotia Power responded that the first statement includes a connection fee and taxes, and that no usage has been charged until the first usage bill in April.

If you have any questions, please do not hesitate to contact us at 1-800-428-6230 weekdays 8am - 6pm. Have a safe day. Lisa Nova Scotia Power T: 800-428-6230 F: 888-428-6108 www.nspower.ca Follow us on X From: Jide Nwakobi < Sent: Monday,...

AI summary Jide Nwakobi is requesting accurate billing information for a rented unit, including meter readings from previous tenants, to ensure the current tenant is not being charged for usage prior to their occupancy. He notes that the February bill and meter reading are incorrect and not the responsibility of the new tenant.

the tenants responsible for the usage. I no longer have that practical opportunity because their leases and accounts have already been concluded"; that N.S.Power indicate :"NS Power confirms there was a billing error after the customer pla...

AI summary The text discusses a billing error by NS Power that led to incorrect billing for electricity consumption from July 2025 to April 2026. The customer claims they were not billed during this period and seeks to deduct the July–December 2025 bill from the outstanding balance. NS Power acknowledges the error and offers to arrange payment plans.

N.S.Power Customer Relations Please provide the meter reading basis, and the related record, as well as the calculation detail , that resulted in the 2 Apri 2026 outstanding balance pf $19 5 9 .11 Don Farmer, P.Eng. Dispute Resolution Offi...

AI summary The customer is disputing a billing error by NS Power, specifically the lack of accurate meter readings from July 2025, leading to retroactive charges. The customer argues that the financial burden of the error should not fall entirely on them, as they were unable to recover costs from former tenants who were responsible for the 2025 consumption.

\ ..,..THIS IS A DO NOT REPLY EMAIL • ..,.. Thank you for your patience as we work to restore systems impacted by the recent cyber incident. More infonnation can be found on our website at Home I Nova Scotia Power. At this time, we are not...

AI summary Jide Nwakobi is requesting accurate bill information with meter readings from Nova Scotia Power, as he is a tenant dealing with billing discrepancies. He has already paid previous bills and is seeking clarification on the February bill and meter readings to determine the new tenant's usage. Nova Scotia Power responded by directing him to his online account and attaching a copy of his first statement, explaining that no usage charges had been applied yet.

ount balance is currently $3,048.60. This adjustment has been based on the average usage of 43.1 kWh's per day." Board approved Regulations relevant to this matter are 2.2, 5.1 and 6.4 copy attached. Specific bills can be other than expect...

AI summary The document discusses the current account balance of $3,048.60 and the basis for the adjustment, which is based on an average daily usage of 43.1 kWh. It also explains how estimated meter readings may lead to discrepancies in billing, which are reconciled with actual readings in subsequent bills.

Dispute Resolution Officer From: Customer Relations Sent: Tuesday, September 29, 2026 11:44 AM To: [email protected] Cc: Jide Nwakobi Customer Relations Subject: Re: 25 Sept email to the DRO from Jideofor Nwakobi re First Stat...

AI summary NS Power acknowledges a billing error that occurred after a customer placed service in their name, resulting in incorrect billing. The error was corrected with a reconciliation bill in April 2026, and NS Power asserts that the account is now being billed appropriately. The customer granted consent for the ORO to access their account information.

ll period even though there was a meter reading error. (100 + 1400 1000 + 500). The same effect occurs if the meter reading is estimated, or erroneously reported, either higher or lower than the fact. Once an actual meter reading is obtain...

AI summary The document discusses a billing dispute involving estimated meter readings leading to discrepancies in electricity charges. The customer did not receive bills or make payments during a specific period due to the billing error. The Board's Regulation 2.2 outlines the agreement between the customer and the company, and a DRO decision has been made to apply a credit and appropriately bill the customer.

Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) Please provide the meter reading basis, and the related record, as well as the calculation detail, that resulted in the 2 Apri 2026 outstanding balance pf $1959.11 Don Farmer, P.Eng....

AI summary The customer is disputing a billing error by NSPower related to electricity consumption from July 2025 to December 2025, requesting the provision of the initial meter reading and accurate allocation of charges. The customer argues that retroactive charges should not fall entirely on them, as the error deprived them of recovering costs from previous tenants.

N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer From...

AI summary A customer, Jide Nwakobi, is disputing retroactive charges applied to their Nova Scotia Power account, arguing that the billing inaccuracies led to financial difficulties as the responsible tenants have already settled their accounts.

If you have any questions, please do not hesitate to contact us at 1-800-428-6230 weekdays 8am - 6pm. Lisa I Nova Scotia Power T: 800-428-6230 I F: 888-428-6108 www.nspower.ca Follow us on X From: Jide Nwakobi Sent: Monday, May 11, 2026 11...

AI summary Jide Nwakobi is requesting accurate billing information for a rental unit, including meter readings from previous tenants, to determine usage by the new tenant. He disputes the accuracy of the February bill and meter reading, attributing the issue to a mix-up. Nova Scotia Power has responded by directing him to access his account online and provided a copy of the first statement.