Topic:"Billing Procedures" in M12972

REDACTEDPage 5 of 6 non-response that had the effect of avoiding resolution rather than reaching one, most notably my June 11, 2026 written proposal that NS Power conduct an internal billing review without any transmission of files to any...

AI summary The text discusses a lack of response from NS Power and the DRO to a proposal for an internal billing review, which was submitted on June 11, 2026. The absence of a response is highlighted as a failure to resolve the issue, with references to communications in Exhibit D.

The top line, 1A, is my most recent bill: Important note: On the "Bills" sheet, under "New Meter Read" (NSP) and under "My Current Reading" (Mine) the kWh readings are almost identical. Mine is -156 less than Nova Scotia powers reading but...

AI summary The customer disputes Nova Scotia Power's billing based on a higher kWh usage than their own meter readings, asserting that their readings are accurate and that the difference is due to NSP's billing method. They have made a partial payment and requested a review of their account due to a credit balance.

4D (July 29 – Sept 25, 2025) - NS Power kWh Used: 694 - My kWh Used: 521 - Difference: −173 → NSP is billing for 173 kWh more than my readings for this period. - NS Power Charges: (146.26) (a credit), My Payments Made: 0.00

AI summary The text compares NS Power's recorded kWh usage (694) with the customer's reported usage (521), indicating a discrepancy of 173 kWh. NS Power is billing for 173 kWh more than the customer's readings, resulting in a credit of $146.26 to the customer's account.

Looking at the older rows (4D to 10J) On some bills, Nova Scotia Power's kWh are a bit higher than mine (negative differences like −173, −24, −45). On others, my readings are higher than NS Power (positive differences like +858 and +45). F...

AI summary The text discusses discrepancies between customer kWh readings and Nova Scotia Power's readings, highlighting both negative and positive differences. The customer notes that their payments are nearly equal to the total charges, but paying the full recent bill would result in overpayment until billing issues from a cyberattack are resolved.

1. April 23, 2026 Sent by David Nickerson via NS Power online account \ \ Subject:\ \ Nova Scotia PowerCredit Owed April 23rd 2026 Hello, According to my calculations, I have a credit owed to me from NS Power of $635.22. I put together an...

AI summary The sender, David Nickerson, claims a $635.22 credit is owed by NS Power and requests a billing representative to contact him via email due to a hearing impairment. He provided an information package with dated and cross-referenced evidence to support his claim.

4. May 18, 2026 Sent by David Nickerson via NS Power online account \ \ Subject:\ \ Escalation Hello, I'm having a billing problem getting my power bill sorted out. I have a "Credit Owed" situation that seems to be unnecessarily dragging o...

AI summary The customer is experiencing a prolonged 'Credit Owed' issue with NS Power and is requesting escalation to a higher level of support to resolve the problem promptly. The last human contact was on May 4, 2026.

Details: According to my calculations I have a credit owed to me of over $600.00. I have my complete billing information, from July 2024 to the present bill, recorded in an Excel sheet containing all relevant information, as well as screen...

AI summary David claims he is owed over $600 in credit and has provided detailed billing information. He has attempted to contact the billing department multiple times but has only received automated responses. He is seeking instructions on how to securely submit his documents and has requested expedited resolution.

7. June 9, 2026 Sent by David Nickerson to Don Farmer, DRO \ \ To:\ \ [email protected] \ \ Subject:\ \ Complaint - Credit owed. No resolution To: NSP Dispute Resolution Hello, I have been trying since April 23rd 2026 (over 6...

AI summary A customer, David Nickerson, is complaining to NSP Dispute Resolution about a $635.22 credit owed due to estimated bills during a data breach in 2025. He has been unable to resolve the issue despite providing detailed documentation and requesting escalation to a manager.

ptember 8, 2026 L. Wallace communication channels, including Facebook, X, and Instagram, providing links to those platforms. This is referenced on page 1 of 3 in Confidential Attachment 1 . - June 9, 2026 Mr. Nickerson contacted the Disput...

AI summary This text details a dispute involving Mr. Nickerson and NS Power regarding a billing credit and the secure transmission of personal information. NS Power requested account details to identify the subject account and indicated that email was the only method for transmitting information, which Mr. Nickerson contested.

suggested that NS Power conduct an internal review of the disputed billing period using its own records. This is referenced on page 2 of 13 in the DRO emails attached as Confidential Attachment 2 . - June 18, 2026 The DRO responded, advisi...

AI summary Mr. Nickerson disputed a billing period with NS Power, leading to a series of communications. NS Power requested documentation in specific formats, and Mr. Nickerson submitted a meter reading, resulting in an updated bill. The DRO and NSEB were involved in the process, with NS Power ultimately issuing a new bill.

ting in a total account balance of $1,400.90. NS Power subsequently emailed Mr. Nickerson regarding the updated billing information. This is referenced on page 3 of 3 in Confidential Attachment 1 . NS Power's position is that Mr. Nickerson...

AI summary NS Power asserts that Mr. Nickerson's account has been billed correctly, with all charges, payments, and adjustments accurately reflected. A usage adjustment credit of $141.67 was applied following an actual meter reading after an estimated bill was issued due to the 2025 cyber incident.

the subsequent receipt of an actual meter reading, a usage adjustment credit of $141.67 was applied to the account on August 2, 2024. This is reflected on page 4 of 16 of Confidential Attachment 3 Following the cyber incident, NS Power was...

AI summary Following a cyber incident, NS Power was unable to access meter data, leading to estimated bills for some customers. Manual readings were implemented in July 2025, and actual readings were reconciled on subsequent bills. By March 2026, meter connections were restored, reducing the need for manual reads. Mr. Nickerson's meter was replaced with a non-AMI digital meter due to analog meter obsolescence.

ng resulting from those estimates that required reconciliation. Mr. Nickerson's analog meter (# was also replaced with a non-AMI digital meter (# on that date due to the obsolescence of analog meters. Because the bills issued during this p...

AI summary The document discusses the reconciliation of estimated electricity bills issued to Mr. Nickerson, which were based on analog meter readings that were later replaced with non-AMI digital meters. The actual meter reading in March 2026 led to an automatic reconciliation, revealing higher consumption that was not fully captured by earlier estimates. The account ledger shows proper application of payments and credits, and NS Power offers to work with Mr. Nickerson on payment arrangements.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb July 21, 2026 David Nic...

AI summary A confidentiality request related to billing issues has been submitted by Nova Scotia Power Inc. under matter number M12972.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb July 21, 2026 David Nic...

AI summary A confidentiality request related to billing issues has been submitted by Nova Scotia Power Inc. under matter number M12972.

Nature of the Complaint I am filing a formal complaint with the Nova Scotia Energy Board (NSEB) against Nova Scotia Power Incorporated (NS Power) regarding: - 1. An unresolved billing dispute in the amount of $635.22, which I believe repre...

AI summary A customer has filed a formal complaint with the Nova Scotia Energy Board against Nova Scotia Power Incorporated, citing an unresolved billing dispute of $635.22 and the company's failure to resolve the issue through internal and external dispute resolution processes despite the customer's good-faith efforts.

$635.22 This amount represents the difference between what NS Power billed me during a period of estimated billing and what I actually paid based on continuous personal meter readings. My meter readings and NS Power's readings are in agree...

AI summary The customer is requesting a refund of $635.22 due to a discrepancy between estimated billing by NS Power and actual meter readings. The meter readings at the start and end of the billing period match, confirming the discrepancy is verifiable by NS Power.

August 5, 2026 David Nickerson Dear Complainant: M12972 – Nova Scotia Power Inc. – Billing Complaint by David NICKERSON This will acknowledge receipt of your correspondence received by the Board on July 14, 2026. A copy of the complaint an...

AI summary The Board acknowledges a billing complaint filed by David Nickerson against Nova Scotia Power Inc. (NS Power). NS Power is requested to respond to the complaint by August 19, 2026, and disconnection notices on the property are placed on hold until a decision is made.

From: Wallace, Lisa Sent: September 17, 2026 3:18 PM To: Cc: Nguyen, Anh ; Cavanaugh, Marina ; Penney, Nicole ; Blake Williams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reiner Subject: M1297...

AI summary An email from Lisa Wallace to multiple recipients regarding a complaint (M12972) related to billing by NSPI, specifically addressing concerns raised by Nickerson. The email outlines the intent to address each concern as titled in the email.

From: Sent: September 20, 2026 8:45 PM To: Wallace, Lisa Cc: Nguyen, Anh ; Cavanaugh, Marina ; Penney, Nicole ; Blake Williams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reiner Subject: Re: M...

AI summary An email regarding a complaint (M12972) related to billing by NSPI (Nova Scotia Power Inc.) has been sent to multiple stakeholders, including government officials and NSPI employees, indicating ongoing regulatory and customer service concerns.

From: Sent: September 23, 2026 1:16 PM To: Wallace, Lisa Cc: Nguyen, Anh ; Cavanaugh, Marina ; Penney, Nicole ; Blake Williams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reiner Subject: RE: M...

AI summary An email communication regarding a complaint (M12972) from NSPI related to billing issues involving Nickerson. The email is sent to multiple individuals within the Nova Scotia government and Nova Scotia Power.

From: Wallace, Lisa Sent: September 24, 2026 10:26 AM To: Cc: Nguyen, Anh ; Cavanaugh, Marina ; Penney, Nicole ; Blake Williams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reiner Subject: RE:...

AI summary This email is a follow-up regarding a complaint (M12972) related to billing by NSPI. Lisa Wallace is communicating with multiple stakeholders, including Nova Scotia Power personnel and government officials, to address the issue.