Topic:"Billing Procedures" in M12938

How do they want the complaint resolved? The correct meter (2505704) needs to be connected to our house. Power bills paid by us have been another household usage which needs to be retroactively reconciled.

AI summary The complainant states that the correct meter (2505704) should be connected to their house and that power bills paid by them have included another household's usage, which needs to be retroactively reconciled.

t the meter serving St. was meter #2157373; that meter #2157373 served your premise for billing purposes over the dispute period; that your Sept and Nov 2025 and Jan 2026 bills were based on estimated meter readings; that your March 2026 b...

AI summary The document discusses a billing dispute involving meter #2157373, which served a premise during the dispute period. Estimated readings were used for bills in September 2025, November 2025, and January 2026, while the March 2026 bill was based on an actual reading. The meter was tested and found to be operating within accuracy limits. The self-reconciling nature of meter readings ensures that estimation errors are corrected in subsequent bills.

t the meter serving St. was meter #2157373; that meter #2157373 served your premise for billing purposes over the dispute period; that your Sept and Nov 2025 and Jan 2026 bills were based on estimated meter readings; that your March 2026 b...

AI summary The text discusses billing discrepancies due to estimated meter readings and the reconciliation process once actual readings are obtained. It references meter #2157373 and mentions that the meter was tested and found to be within accuracy limits. Relevant regulations and acts are also cited.

July 30, 2026 Redacted Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12938 – DRO Appeal – Anne-Louise Dauphinee – Update Dear Ms. Wallace: I am writing with respe...

AI summary NS Power informed the Nova Scotia Energy Board that a meter validation test confirmed meters at a duplex were correctly associated, but customer accounts had inadvertently reversed meter numbers, leading to incorrect billing. NS Power apologizes and is adjusting accounts and investigating billing history from 2022 to resolve the issue. They propose not filing a standard DRO reply and instead providing updates on the investigation.