D-3NSPI Response to Appeal - Redacted
6 passages
on the average daily consumption from May 2024. Copies of Mr. Doncaster's 2025 bills are attached as Confidential Attachment 3 (see page 5 of 6 for the closing bill). November 27, 2025 L. Wallace - October 21, 2025 Mr. Doncaster contacted...
AI summary Mr. Doncaster disputed his May 2025 bill with NS Power, leading to a DRO involvement. NS Power explained the bill was based on an average daily consumption from May 2024 and clarified that the disconnect order was system-generated. A true meter read was later obtained, and the customer requested a revised bill and consented to the matter being referred to the DRO.
cordance with Regulation 5.1. The customer requested a revised bill and provided consent for the matter to be referred to the DRO. This is referenced on pages 2 to 5 of 6 in Confidential Attachment 2. - October 21, 2025 Mr. Doncaster email...
AI summary A customer requested a revised bill due to an estimated charge, which was referred to the DRO. NS Power explained that a cyber incident prevented retrieving meter data, leading to an estimated bill based on historical consumption. The customer's service was disconnected on May 9, 2025, and the estimated bill was calculated using average daily usage from May 2024.
billing was calculated using 86.297 x 52 days to estimate the 4487 kWh billed. It is NS Power's position that the meter was not read on May 9th therefore the bill indicated it was an estimated read. This is referenced on page 9 of 17 in th...
AI summary NS Power recalculated a customer's electricity bill after determining that the initial estimate was based on an unverified meter reading. Using true readings from March 18 and September 17, NS Power adjusted the estimated usage from 4487 kWh to 3567 kWh, resulting in a credit of 920 kWh to the customer's account.
he customer used in 52 days. The customer was billed for 4487 kWh's and NS Power now estimates to have only used 3567 kWh's so the difference of 920 kWh's has been credited to the customer's account. A credit in the amount of $179.29 has b...
AI summary A customer disputes NS Power's estimated billing for 3567 kWh, arguing that a meter reading should have been taken at disconnection. NS Power credited the customer for the difference, but the customer proposed a 30% reduction in the estimated usage. The DRO issued a Final Written Decision finding NS Power's estimate reasonable.
d usage of 3567 kWh billed to the Customer, after adjustments, as the basis for the Customer's 9 May 2025 closing bill, is reasonable based on circumstances and available November 27, 2025 L. Wallace data, and an 30% arbitrary/preferential...
AI summary The NSEB upheld the DRO's decision that NS Power's billing of 3567 kWh to Mr. Doncaster was reasonable. The billing was based on estimated consumption due to a cyber incident affecting meter data access. A new tenant's connection caused Mr. Doncaster's service to be disconnected, but a final read was not available at the time of billing.
at time. The May closing bill for Mr. Doncaster was therefore estimated using the customer's historical consumption pattern from May 2024, in accordance with Regulation 5.1 of NS Power's Regulations.1 A true meter read was later obtained f...
AI summary NS Power estimated Mr. Doncaster's May bill using historical data due to an inability to obtain an actual meter read. A true read later showed lower consumption, leading to a credit of 920 kWh and a reduced account balance. NS Power's actions were consistent with Regulation 5.1, which allows estimated billing under certain conditions.