Topic:"Billing Procedures" in M12915

V. Relief Requested We respectfully request that the Board: - Order NS Power to provide the full estimation methodology and data used to generate the September 2025 estimated reading for Account and a september, and to demonstrate that the...

AI summary The applicant requests the Board to order NS Power to provide full estimation methodology and data for a billing dispute, adjust the bill based on verified consumption, review estimation practices, and coordinate with an independent meter test. NS Power has not applied late fees during the dispute, and the applicant is prepared to pay based on actual consumption.

DRO Final Written Decision re Douglas Fulljames billing dispute From [email protected] < [email protected] > Date Thu 2026-06-25 12:39 PM То Cc [email protected] 7 attachments (675 KB) Douglas Fulljames...

AI summary This document is a final written decision from the DRO regarding a billing dispute involving Douglas Fulljames. It includes attachments related to meter test results, regulations, and correspondence concerning electricity and gas billing practices.

er's day-to-day operations. My Decisions are binding on Nova Scotia Power but not on the Customer. Customers may appeal my Decisions (within 12 days of receipt of Final Written Decision) to the Board. Your Dispute in summary is: that you h...

AI summary The customer disputes a $2131.97 bill from N.S.Power, claiming a smart meter is registering phantom usage after a breaker isolation test. They demand an inspection and reversal of the charge, while N.S.Power explains seasonal billing practices and meter reading schedules.

Once an actual meter reading is obtained following estimated meter readings, all estimation error is reconciled. Meter test results indicate that meter## is operating within prescribed accuracy limits. Final Written DRO Decision: In the co...

AI summary The document outlines the process for reconciling estimation errors after actual meter readings are obtained. It also includes a final written decision by the Dispute Resolution Officer (DRO) regarding service by N.S.Power and provides information on appealing the decision to the Nova Scotia Energy Board (NSEB).

PS You may not accept the results of the N.S. Power meter test, as I have accepted them, and wish to have the meter tested by Measurement Canada. Regulation 5.5 of the Regulations that govern N.S. Power's operations, as approved by the Boa...

AI summary The customer disputes the results of the N.S. Power meter test and requests an independent test by Measurement Canada. Regulation 5.5 outlines the process for meter testing, including the option for an independent test if the customer remains dissatisfied. The DRO has already reviewed the matter, and the Board may require the Measurement Canada test before considering an appeal.

Begin forwarded message: From: Karen Ward Date: June 5, 2026 at 12:59:09 PM ADT To: [email protected] Cc: [email protected], [email protected] Subject: 4 June email to the DRO from Douglas Fulljames re URGENT: Billing Dis...

AI summary Douglas Fulljames disputes a billing issue with Nova Scotia Power, citing a smart meter that continued to register energy usage even when the main electrical breaker was turned off. He provides evidence, including videos, and requests an immediate field dispatch to replace the meter and conduct an accuracy test.

actual readings, as a result off the cumulative, and self-reconciling nature, of the meter reading process. The self-reconciling process is more fully explained in the immediately following paragraph. The "Cumulative Nature" of power meter...

AI summary This section explains the cumulative nature of power meters, comparing them to car odometers. It highlights how errors in meter readings do not reset the meter, leading to potential billing inaccuracies that may be corrected over time.

nths of the date of this letter. Please note, the current fee is $55.00 for this additional testing. You can request a meter test by Measurement Canada online at File a measurement-related complaint. Upon receipt of your request, they will...

AI summary The letter outlines the process for requesting a meter test through Measurement Canada, including the associated fee and potential account adjustments if inaccuracies are found. It also mentions customer support options and the Equal Billing program for budgeting electricity costs.

5.1 METER READING When reasonably possible, meters shall be read bi-monthly; however, the Company may read meters on a monthly basis.

AI summary The document specifies that meters should be read bi-monthly when reasonably possible, though the Company may opt for monthly readings.

POST CARD METER READING In the event that the Company is unable to obtain meter readings, for billing purposes, during the Company's normal business hours, having exercised due diligence in the usual practice of meter reading, it may leave...

AI summary The document outlines a procedure for obtaining meter readings when the Company is unable to do so during normal business hours. It specifies that a prepaid postage card will be left for the customer to record the reading and return it to the Company.

ESTIMATED METER READING If the Company is unable to obtain a meter reading due to circumstances beyond its control, or due to the failure of the Customer to return a post card reading, then the amount of power and energy used by the Custom...

AI summary The document outlines procedures for estimated meter readings when actual readings cannot be obtained. If a customer fails to provide readings five times consecutively, the company may disconnect service or require meter relocation. Adjustments will be made if actual readings are later obtained.

ESTIMATED METER READINGS IN RURAL AREAS In those rural areas where the post card meter reading has been adopted, should the Customer fail to return the prepaid postage card, then the amount of power and energy used by the Customer shall be...

AI summary The document outlines procedures for estimating meter readings in rural areas where post card meter reading is used. If customers do not return the prepaid postage card, the company must estimate usage based on available data. Actual readings are required at least once every twelve months for bi-monthly meters and every six months for monthly meters.

5.5 BILLING ADJUSTMENTS When a customer disputes the amount of electricity consumed from the meter, the Company shall: - a) Initiate a check on the meter reading to ensure the original reading was correct and advise the customer. - b) If t...

AI summary The document outlines the process for handling customer disputes regarding electricity meter readings. If a customer disputes the reading, the company will first verify the original reading, then conduct a meter test if the customer remains unsatisfied, and finally allow for an independent test by Industry Canada if needed.

CUSTOMER UNDERBILLED Should it be necessary for the Company to make a billing adjustment as a result of a customer being underbilled, for any reason, such adjustment for the amount of electric power and energy consumed in excess of that re...

AI summary The document outlines the procedure for billing adjustments when a customer is underbilled due to meter inaccuracies. The adjustment is limited to six months prior to the last scheduled meter reading, except in cases of illegal or wilful interference with metering equipment, where the adjustment period is not limited.

CUSTOMER OVERBILLED Should it become necessary for the Company to make a billing adjustment as a result of a customer being overbilled, the following time frames for the adjustment are used to calculate the overbilling as per the Electrici...

AI summary The document outlines the time frames for billing adjustments in cases where a customer is overbilled, referencing the Electricity and Gas Inspection Act, R.S.C. 1985, c.E4 as amended.

5.5 BILLING ADJUSTMENTS - Where the error is caused by a meter registering outside allowable limits, the overbilling is calculated from the beginning of a 3 month period prior to the customers request to Industry Canada to test the meter o...

AI summary The section outlines the calculation of overbilling in cases of meter inaccuracies, specifying different timeframes based on the cause of the error, such as meter testing, re-verification deadlines, or incorrect installation.

6.4 DISPUTED BILLING FOR ELECTRIC SERVICE - (1) Where a customer advises the Company that all or a portion of his bill or any matter relating to the provision of electric service is in dispute, the Company shall: - (a) record the date, tim...

AI summary This section outlines the process for resolving disputes over electric service billing. The company must investigate disputes, attempt informal resolution, and disconnect service if arrears are not paid. A Dispute Resolution Officer is appointed to handle unresolved disputes, with customers having 12 days to appeal to the Board.

- June 4, 2026 NS Power subsequently called Mr. Fulljames and advised that the meter readings were 76.68 on February 16, 2026, 88.48 on March 2, 2026, and 6.34 on June 3, 2026. Mr. Fulljames advised that the property was equipped only with...

AI summary Mr. Fulljames and Ms. Ward reported discrepancies in electricity meter readings, claiming the meter continued to register demand even with the main breaker off, suggesting a defect. NS Power provided meter readings and offered a payment arrangement, while the DRO requested NS Power's position and account documentation to resolve the dispute.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Douglas Fulljames sent you a message \ This submiss...

AI summary Douglas Fulljames and Karen Ward are raising concerns about a billing period where a customer's energy consumption was unusually high, questioning the methodology used to generate an estimate during a system disruption and whether there were anomalies in the readings that could explain the spike.

- 15 (d) Mr. Fulljames' account was changed from seasonal billing to standard bi-monthly billing 16 on May 28, 2026. - 17 (i) N/A. 18 19 (e) Please refer to Confidential Attachment 1. Fulljames DRO Appeal IR-1 Confidential Attachment 1 has...

AI summary The document discusses a change in Mr. Fulljames' billing from seasonal to bi-monthly on May 28, 2026, and references a confidential attachment related to the Fulljames DRO Appeal (NSEB M12915) and NSPI responses to information requests.

Request IR-1: - On July 14, 2026, NS Power provided copies of Mr. Fulljames' bills in Attachment 5. The first bill - NS Power issued for Mr. Fulljames' account was dated November 23, 2021, for a connection fee, - followed by seasonal bills...

AI summary This section of the regulatory proceeding outlines questions raised regarding NS Power's billing practices for Mr. Fulljames, including seasonal billing explanations, missing consumption records, estimation methods, billing schedule changes, and the provision of a specific bill.

Request IR-1: - NS Power's Regulations say: - When a customer disputes the amount of electricity consumed from the meter, the Company shall: - a) Initiate a check on the meter reading to ensure the original reading was correct and advise t...

AI summary The document outlines NS Power's process for resolving disputes over meter readings, including independent testing by Measurement Canada. The customer initially disputed the meter reading but later accepted the test results. The Board is requested to clarify whether the Measurement Canada test was completed and to provide the results.