HomeBilling ProceduresM12759Evidence
Topic/Matter Intersection

Topic:"Billing Procedures" in M12759

Matter: Town of Lunenburg Water Utility - 2026 General Rate Application
3 passages 1 document

Billing Procedures across all matters →

L-1Water Rate Application 3 passages
12. CHARGE FOR MISSED APPOINTMENT BY CUSTOMERS
12. CHARGE FOR MISSED APPOINTMENT BY CUSTOMERS Where an appointment has been made by a customer to have a water service hooked up or a meter inspected, or water turned on to a property, or other visits to the property for the inception or...

AI summary The document outlines a charge of $50.00 per visit for customers who miss appointments related to water service installation or meter inspection, if the Utility deems it necessary to return to the property.

SCHEDULE OF RULES AND REGULATIONS GOVERNING THE SUPPLY OF WATER AND WATER SERVICES
the consumption charge, if any. The Utility charges the base rate for the entire year for seasonal customers. The quarterly base rate charge will apply for each quarter regardless of water turn-offs. 6. PAYMENT OF BILLS : Bills shall be re...

AI summary The Utility charges seasonal customers a base rate for the entire year, with quarterly charges regardless of water turn-offs. Bills are issued monthly or quarterly and must be paid within 30 days, with interest charges applied for late payments. The Schedule of Rates and Charges outlines applicable interest rates.

7. ADJUSTMENT OF BILLS :
- 17. DAMAGE TO WATER METERS : Each customer shall be responsible for the meter installed on his service and shall protect it. He shall be liable for any damage to the meter resulting from carelessness, hot water or steam, or the action of...

AI summary Customers are liable for water meter damage caused by their actions, including frost, hot water, or negligence. Testing fees apply for meter accuracy checks, with refunds if over-registration exceeds specified thresholds. Plumbing must meet municipal and utility standards, with service suspension for non-compliance.

Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →