M-1Notice of Appeal (redacted)
3 passages
Complaint Information DRO made decision on: March 10th 2026 Type of complaint: Billing Issues Additional details: Nova Scotia Power (NSP) issued my power bill, with service from December 6th 2025 - February 9th 2026, due March 13th, for my...
AI summary The customer disputes a high kWh usage bill from Nova Scotia Power (NSP), citing increased consumption compared to 2024 despite efficient systems and fewer cold days. They provided calculations and historical data to challenge the bill's accuracy.
Supporting documents uploaded: - NSERB complaint submission.docx - NSP bill EM Dec to Feb 2026.pdf - Emily Martin Meter Test results letter .pdf - EM NSP bill Dec to Feb 2024.pdf - Heat pump specs.pdf - Air handler specs.pdf - Emily Martin...
AI summary The uploaded documents include a complaint submission against NSP, meter test results, billing records, and a DRO decision regarding a consumption dispute with Emily Martin. These materials address billing accuracy, energy usage discrepancies, and regulatory resolution processes.
Please see the attachments for further specifications of my residential heating system, communications with NSP and the DRO, my bills, and my meter readings. Please let me know if there is any additional information you require. Please inv...
AI summary Emily Martin is disputing an $1800 electricity bill from NSP, claiming it is unreasonable. She requests NSP to prove that her household consumed over 9000 kWh of energy from December to February 2026, and if they cannot, she wants a refund.
M-9DRO Decision d. March 10, 2026 (redacted)
5 passages
Emily Martin After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin by stating my role as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power...
AI summary Emily Martin, as Dispute Resolution Officer (DRO), addresses a billing dispute between Nova Scotia Power (NSP) and a customer. The customer disputes a $1,865.48 bill, citing discrepancies between estimated and actual readings, while NSP asserts compliance with Board regulations. Martin notes meter testing confirmed accuracy within prescribed limits and outlines the DRO's role in resolving disputes per regulatory frameworks.
PS You may not accept the results of the N.S. Power meter test, as I have accepted them, and wish to have the meter tested by Measurement Canada. Regulation 5.5 of the Regulations that govern N.S. Power's operations, as approved by the Boa...
AI summary The customer disputes the results of the N.S. Power meter test and requests an independent test by Measurement Canada. The process includes steps for verifying the meter reading and, if necessary, an independent test. The customer may be charged a fee if the meter is found to be accurate.
Dispute Resolution Officer From: Customer Relations Sent: February 18, 2026 2:16 PM To: '[email protected]' Cc: ' Customer Relations Subject: RE: 17 Feb email to the DRO frpm :Emily Martin re NSP bill dispute Mr. Farmer, Acces...
AI summary NSP granted DRO access to a customer's account, providing ledger and meter read data. Billing disputes arose due to estimated vs. actual usage post-cyber incident. NSP asserts billing was accurate, noting estimated reads for June and October 2025 and actual reads for other periods. Yearly usage increased slightly, with NSP offering payment plans for the balance.
Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) Telephone (902) 428-6202, Toll-free 1-877-428-6202, Fax (902) 835-7744 Emily Martin; N.S.Power Customer Relations Emily In response to your following email, I will begin with my Role...
AI summary Don Farmer, the Dispute Resolution Officer (DRO), explains his role in resolving disputes between N.S.Power and customers, emphasizing that N.S.Power is not responsible for on-premise energy use. He outlines the meter accuracy testing process and clarifies that estimated meter readings are reconciled in subsequent bills. Customers must contact N.S.Power to release account information for investigation.
N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer From...
AI summary Emily Martin disputes her Nova Scotia Power (NSP) bill for December 2025–February 2026, claiming 9,483 kWh consumption is excessive. She attributes this to a heat pump's efficiency, citing a 2024 usage of 7,298 kWh for a longer period. She requests verification of billing accuracy and provides technical calculations to support her claim.
M-10NSPI Response to Appeal (redacted)
3 passages
REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12737 – DRO Appeal – Emily Martin Dear Ms. Wallace: On March 10, 2026 Ms. Emily Martin filed an Appeal of a...
AI summary Emily Martin appeals a DRO decision regarding her electricity billing. The Nova Scotia Energy Board directed NS Power to respond by March 25, 2026, with attachments including the DRO file, invoices, and meter data. The appeal concerns billing discrepancies and requires a formal response from the utility.
n to the DRO and provided the DRO with a copy of Ms. Martin's account ledger and the meter reads for her account. In its reply to the DRO, NS Power provided the following information and its position: We are continuing to work on restoring...
AI summary NS Power informed the DRO that customer bills were based on estimated or actual meter reads following a cyber incident, with discrepancies addressed on future bills. The customer's usage increased slightly, and NS Power affirmed appropriate billing practices, offering payment plans if needed.
Summary NS Power understands Ms. Martin's frustration about her February 2026 bill. However, the meter testing shows the meter to be operating within prescribed limits. NS Power has no information about a customer's energy consumption beyo...
AI summary NS Power acknowledges customer frustration over a February 2026 bill but confirms meter testing shows compliance with limits. They agree with the DRO's decision that billing was appropriate, citing no evidence of overcharging beyond metering data. Confidentiality is requested for enclosed information.
102013NSEB (NSPI) IR-1 to IR-4
3 passages
Request IR-1: - Please prepare and provide one consolidated schedule in Excel format covering the period - December 2021 to present, which integrates all account, billing, and meter data for the subject - account. The schedule should inclu...
AI summary Request IR-1 asks for a consolidated Excel schedule covering December 2021 to present, integrating account, billing, and meter data with specific fields including transaction details, account balances, and meter readings for the subject account.
Request IR-2: - NS Power states that the June 2025 and October 2025 bills were estimated and subsequently reconciled through later true reads. - a) Please quantify precisely how much consumption associated with the estimated billing period...
AI summary NS Power explains that estimated billing periods in June and October 2025 were reconciled via true reads. The request seeks precise quantification of recovered consumption in August, December 2025, and February 2026; clarification on whether February's 9,483kWh includes prior deferred consumption; and the methodology for allocating reconciled usage across periods.
Request IR-4: - The customer states that she was advised that certain daily usage data was unavailable due to the cybersecurity incident. - a) Please describe what specific customer usage data was unavailable, inaccessible, reconstructed,...
AI summary The customer reports being advised that daily usage data was unavailable due to a cybersecurity incident. They request details on the specific data impacted and whether NSP's inability to access interval data affected billing accuracy, estimation methods, or meter validation procedures.